Testing Operations Lead: Quality & Delivery

TSMG Holding; Emeryville (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

TSMG Holding, located in Emeryville, CA, is seeking a dedicated manager to drive operational performance in sourcing. This role emphasizes lead generation and client relationship management, while ensuring top quality across deliverables.

The successful candidate will oversee daily operations, conduct training, and manage performance appraisals, fostering a culture of continuous improvement within the team.

Candidates should have a strong background in performance metrics and team leadership, with a preference for a Bachelor’s degree.

Qualifications

• Experience in operational management with a focus on sourcing performance.
• Strong analytical skills with the ability to track and report on metrics.
• Leadership experience in team-building and performance appraisals.

Responsibilities

• Oversee verification and quality of processed cases.
• Validate client/vendor reports and prepare performance review decks.
• Conduct training sessions and handle policy refinement.

Skills

Operational performance management

Quality oversight

Client relationship management

Team leadership

Data analysis

Education

Bachelor’s degree preferred

Tools

CRM systems

MS Excel

PowerPoint

Job description

TSMG Holding, located in Emeryville, CA, is seeking a dedicated manager to drive operational performance in sourcing. This role emphasizes lead generation and client relationship management, while ensuring top quality across deliverables.

The successful candidate will oversee daily operations, conduct training, and manage performance appraisals, fostering a culture of continuous improvement within the team.

Candidates should have a strong background in performance metrics and team leadership, with a preference for a Bachelor’s degree.