Testing Center Technician

Santa Fe Community College; Santa Fe (NM); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Santa Fe Community College in Santa Fe, NM is seeking a Testing Center Technician to oversee reception, intake, test administration, security, and record-keeping for exams. You will maintain software and workstations and may supervise student employees.

Strong communication and troubleshooting skills are essential in this fast-paced testing environment. The role requires a high school diploma or GED and at least one year in student services; bilingual abilities are a plus.

Formación

• High School Graduation or GED.
• 1 year of experience in student services, education or closely related field.

Responsabilidades

• Conducts examinee intake and administers computer-based tests, managing access passwords, printing results, generating reports, ensuring student accommodation requests, and troubleshooting technical problems while maintaining security.
• Serves as a point of contact of staff, faculty, and other institutions to ensure that all exam scheduling requests and testing processes are conducted efficiently for their students.
• Partners with Department staff and faculty to help students navigate their testing requirements and processes.
• Maintains detailed testing records and oversees the secure storage of all test materials at the Testing Center.
• Contributes to supervision and training of student Testing Center employees.
• Assists the testing team to maintain and troubleshoot all software on workstations.
• Solves scheduling and student problems to ensure a smooth experience for test takers.
• Answers telephone and greets' visitors to provide accurate general and test-specific information and assistance.

Conocimientos

Test score interpretation

Troubleshoot testing software

Customer service

Calm under pressure

Multi-tasking

Reception proctoring

Educación

High School Diploma or GED

Herramientas

PearsonVue

Praxis

Descripción del empleo

Compensation: Salary Grade: CS112 Minimum starting pay rate: $18.23 Final offer will be based on relevant experience, education, and other applicable factors.

Compensation Type: Hourly Employment Type: Regular FLSA: Non-Exempt Scheduled Weekly Hours: 40

Position Summary

The Testing Center Technician oversees reception, intake, test administration, security implementation and record-keeping for students and community members taking exams and tests administered at SFCC Testing Center. Maintains software and workstations. The Testing Center Technician does not supervise staff but does contribute to supervision of student employees.

Duties & Responsibilities

• Conducts examinee intake and administers computer-based tests, managing access passwords, printing results, generating reports, ensuring student accommodation requests, and troubleshooting technical problems while maintaining security.
• Serves as a point of contact of staff, faculty, and other institutions to ensure that all exam scheduling requests and testing processes are conducted efficiently for their students.
• Partners with Department staff and faculty to help students navigate their testing requirements and processes.
• Maintains detailed testing records and oversees the secure storage of all test materials at the Testing Center.
• Contributes to supervision and training of student Testing Center employees.
• Assists the testing team to maintain and troubleshoot all software on workstations.
• Solves scheduling and student problems to ensure a smooth experience for test takers.
• Answers telephone and greets' visitors to provide accurate general and test-specific information and assistance.

Knowledge Skills, & Abilities

• Skills in test score interpretation and one-to-one communication with students and community members.
• Skill in use and trouble-shooting for current testing software.
• Ability to stay calm when dealing with anxious testers.
• Ability to be efficient and focused in a fast-paced multi-faceted testing environment.
• Ability to manage multiple reception proctoring and clerical responsibilities seamlessly.
• Ability to provide quality customer service.

Minimum Qualifications

• High School Graduation or GED.
• One (1) year of experience in student services, education or closely related field.

Preferred Qualifications

• Experience with current testing software, such as PearsonVue and Praxis.
• Bilingual (Spanish/English).

Physical Demands and Working Conditions

• Sitting for extended periods of time.
• Repetitive hand motions and prolonged use of computer.
• May be required to lift up to 20 pounds.
• Work is normally performed in a typical interior/ office work environment.

Schedule Designation

8:00 a.m. - 5:00 p.m., Monday through Friday. This role will be required to work onsite in Santa Fe, New Mexico.

Best Consideration Date

11/09/2026

Notice of Background Check and Education Verification

All offers for employment with Santa Fe Community College (SFCC) are contingent upon a successful completion of a criminal background check. Some positions may require additional educational verification for compliance with accreditation standards.

EEO Statement

As an EEO employer, Santa Fe Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Santa Fe Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

ADA Statement

The SFCC is an EOE and Afflative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), SFCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

SFCC Recruiting Statement

Santa Fe Community College is a Hispanic-serving institution, which neighbors the eight northern Indian pueblos in Northern New Mexico. We are committed to attracting and retaining highly qualified and diverse faculty and staff. SFCC strives to make our campus a place where all individuals feel welcome, nurtured, and valued. At the heart of SFCC's mission - Em