Testing Center Coordinator I

Texas A&M University; College Station (TX); On-site; USD 30,000 - 37,000; Full time

Job summary

Texas A&M University is seeking a Testing Center Coordinator I for Disability Resources in College Station. This 9-month staff role supports exam administration, front desk operations, and policy enforcement, with evening hours required during finals.

The position offers a flexible schedule and opportunities to supervise student staff. Applicants should have a bachelor’s degree or equivalent experience and at least two years in office administration.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Two years of experience in office administration.

Responsibilities

• Exam Administration: Manage daily testing schedule using the data management system and coordinate with instructors.
• Front Desk Coverage: Open the office, answer phones, greet students, and manage check-in/out.
• Policy compliance: Apply and communicate Testing Center policies and procedures.
• Data Tracking: Create and maintain spreadsheets for utilization and planning.
• Planning and space management: Create reports to assist with overflow space and proctor scheduling.
• Staff training: Train student employees and assign tasks.
• Representation: May participate on department committees and support other Disability Resources staff.

Skills

Interpersonal skills

Multitasking

Communication skills

Planning and organization

Office software

Assistive tech knowledge

LMS knowledge

Customer service

Education

Bachelor’s degree or equivalent

Tools

LMS

Zoom

Job description

Job TitleTesting Center Coordinator I Agency Texas A&M University Department Disability Resources Proposed Minimum SalaryCommensurate Job LocationCollege Station, Texas Job TypeStaff

Job Description

Who We Are

Disability Resources (DR) is one of twelve departments housed in the Division of Student Affairs. Disability Resources staff members interact and collaborate with faculty, staff, and students to achieve a learning environment for students with disabilities at Texas A&M University. Disability Resources Testing Center, where these positions will work, administers more than 30,000 exams and finals each academic year. We provide testing accommodations such as extended time, reduced distraction environments, and assistive technology to support over 5,500 students registered with Disability Resources. We promote accessibility as everyone’s responsibility and strive to provide a welcoming campus for disabled students.

What We Want

The Testing Center Coordinator I works under general supervision and provides administrative support for Disability Resources to include the exercise of discretion and independent judgement with respect to matters of significance. We have several positions available, all 9-months (August-May) and one of the following flexible work schedules: 7:30 am – 4:30 pm 9:00 am – 6:00 pm 12:30 pm - 9:30 pm or 10:30 am – 7:30 pm

What You Need To Know

These positions will require extended hours during the four days of finals in the Fall (December) and Spring (May) semesters. May supervise student employees.

Salary: $33,750 for 9-month positions.

Responsibilities

• Exam Administration
  
  
  
  • Utilizes a data management system to track and maintain a daily testing schedule.
  
  
  • Monitors, reviews and processes exam requests.
  
  
  • Oversee scheduling and sends reminders of upcoming exams.
  
  
  • Assists instructors with questions related to scheduling.
  
  
  • Coordinates and processes exams received from instructors.
  
  
  • Composes emails, initiates phone calls, and communicates with testing center staff and student employees.
  
  
  • Troubleshooting including but not limited to errors in AIM, access issues with canvas or other systems, and incorrect exam materials.
  
  
  
  


• Front Desk Coverage
  
  
  
  • Provides front desk coverage such as opening the office in the morning, answering phones, greeting students, and facilitating exam check-in/out process.
  
  
  • Enforces time limits and compliance.
  
  
  • Proctors and monitors exams via local CCTV or online through web conferencing while complying with directives from faculty and testing center policies and informs appropriate personnel of incidents during testing.
  
  
  • Manages online web conferencing for remote proctoring.
  
  
  • Serves as liaison for service contracts.
  
  
  • Participates in training of student employees and assigns work to student employees.
  
  
  
  


• Following Policies and Procedures
  
  
  
  • Applies, interprets, and communicates Testing Center policies and procedures.
  
  
  • Serves as a resource for answering questions regarding policies.
  
  
  • Supports the front desk staff by problem solving issues that may arise.
  
  
  • Consults with instructors, supervisors, and other staff as needed.
  
  
  
  


• Data Tracking and Planning
  
  
  
  • Creates and maintains spreadsheets on the utilization of the Testing Center.
  
  
  • Creates reports to assist with planning for overflow space and proctors.
  
  
  • Books proctors and overflow space.
  
  
  • Maintains office supplies, equipment, and files.
  
  
  • Assists staff with special projects such as tracking information and updating data management system.
  
  
  
  


• Representation
  
  
  
  • May have the opportunity to serve on department committees.
  
  
  • Completes projects as needed to assist other Disability Resources staff.
  
  
  • Participates in professional development.
  
  
  
  

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.


• Two years of experience in office administration.

Preferred Qualifications

• Ability to relate to a variety of people, including those with disabilities.


• Customer service skills.


• Working knowledge of assistive technology.


• Knowledge regarding Higher Education and Student Affairs.


• Knowledge, skills, or understanding of LMS and Zoom video conferencing software.

Knowledge, Skills, and Abilities

• Ability to multitask and work cooperatively with others.


• Knowledge of word processing, spreadsheet, database, and presentation applications.


• Interpersonal and communication skills.


• Planning and organization skills.

Other Requirements and Factors

• During final exam administration, this position will be required to work evenings (usually 4-6 days in December and 4-6 days in May).


• In addition, occasional evening work may be required during busy test days to ensure Testing Center operations run smoothly through the evening shifts.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums 12-15 days of annual paid holidays Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month Automatic enrollment in theTeacher Retirement System of Texas Health and Wellness: Free exercise programs and release time Professional Development: All employees have access to freeLinkedIn Learningtraining, webinars, and limited financial support to attend conferences, workshops, and more Educational release time and tuition assistancefor completing a degree while a Texas A&M employee Living Well, a program at Texas A&M that has been built by employees, for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Equal Opportunity/Veterans/Disability Employer.

The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees.

External Applicants - Applicants not currently employed by a Texas A&M System member may Search Postings and apply for positions within one or more A&M System members by selecting the job posting.

Internal Applicants - This site lists job postings throughout The Texas A&M University System. It is intended for applicants not currently employed by a member of the system. Current employees should apply for jobs on the Internal Career site.

The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.