Test Federal Job 1

Seneca Resources Company, LLC; Prattville (AL); On-site; USD 41,328 - 44,083; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage

401(k) retirement plans

Job summary

A trusted staffing and consulting firm is seeking an Enterprise Service Desk Specialist – Senior to provide Tier I/II support in a mission-critical environment. Responsibilities include troubleshooting, managing tickets, and ensuring service level compliance. The ideal candidate has at least 2 years of experience in IT support and holds relevant certifications. This position offers a pay rate of $30-$32/hr and is located onsite in Quantico, VA.

Qualifications

• 2+ years of experience using an IT ticketing system.
• 1+ year of experience with remote desktop tools.
• Proven experience in a service desk environment.

Responsibilities

• Deliver Tier I/II support via phone and ticketing system.
• Diagnose, troubleshoot, and escalate technical incidents.
• Ensure compliance with SLAs and service delivery practices.

Skills

IT customer service experience

Remote troubleshooting

Strong troubleshooting across Windows OS

Service level compliance

Excellent communication skills

Education

Process-based certification (ITIL, HDI, etc.)

MTA: Windows Operating System certification

Tools

ServiceNow

Remote desktop takeover tools

Job description

Position Title: Enterprise Service Desk Specialist – Senior
Location: Quantico, VA (Onsite)
Clearance Requirements: Active Secret Clearance (or ability to obtain)
Position Status: Contract
Pay Rate: $30/hr - $32/hr on W2

Position Description

We are seeking a highly skilled Enterprise Service Desk Specialist (Senior) to support IT operations in a fast-paced, mission‑critical environment. In this role, you will serve as a frontline technical support expert, resolving end‑user issues, executing scripts, managing tickets, and providing exceptional customer service. You will troubleshoot and escalation complex incidents, ensure adherence to service level agreements (SLAs), and contribute to the overall efficiency and reliability of IT services.

This is an excellent opportunity for professionals who excel in IT support, incident management, and remote troubleshooting and who are looking to grow within enterprise‑level environments.

Key Responsibilities

• Deliver Tier I/II support through phone, ticketing system, and remote access tools
• Execute scripts and follow standard operating procedures to resolve technical issues
• Diagnose, troubleshoot, and escale hardware, software, and network incidents
• Open, update, and close service tickets with clear documentation
• Correlate events and incidents for proactive IT service management
• Ensure compliance with SLAs and service delivery best practices
• Collaborate with cross‑functional IT teams to support enterprise users
• Maintain high levels of customer satisfaction and professionalism

Required Skills/Education

• 2+ years of experience using an IT ticketing system (ServiceNow, Remedy, etc.)
• 1+ year of experience with remote desktop takeover tools
• Proven experience in an IT customer service or service desk environment
• Strong troubleshooting skills across Windows OS, hardware, and basic networking
• Experience meeting service level goals and performance targets
• Must hold a process‑based certification (ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.)
• Must possess MTA: Windows Operating System certification (or equivalent)
• Excellent verbal and written communication skills
• Ability to thrive in an onsite, team‑oriented environment

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.