Test Center Specialist: Flexible Scheduling & Security

Pearson Professional Testing Center; Richardson (TX); On-site; USD 19,000 - 29,000; Full time

Job summary

Pearson VUE in Richardson, TX is seeking a Test Administrator to ensure smooth center operations, deliver outstanding customer service, oversee exam sessions, and uphold strict security standards. You will manage walk-ins, verify IDs, and monitor environments to maintain integrity.

The role requires handling approximately 80 walk-in appointments daily, ensuring accurate registrations, payments, and reporting while adhering to Pearson VUE procedures. Flexibility for after-hours may be needed.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service, administration or related field.
• Strong interpersonal and communication skills.
• Attention to detail and ability to follow procedures.
• Proficiency with basic computer skills and office software.
• Ability to work in a fast-paced environment and multitask.
• Commitment to Pearson VUE's code of conduct and testing integrity.

Responsibilities

• Greet candidates, assist inquiries, and provide exam procedures guidance.
• Manage a high volume of walk-in appointments (approx. 80 per day).
• Verify candidate IDs and registration details for accuracy.
• Monitor exam sessions to ensure security and integrity.
• Handle administrative tasks like registrations, payments, and reports.
• Record attendance and incidents and respond to irregularities per protocol.

Skills

Customer service

Interpersonal skills

Attention to detail

Multitasking

Communication skills

Education

High school diploma

Bachelor's degree preferred

Tools

Office software

Job description

Pearson VUE in Richardson, TX is seeking a Test Administrator to ensure smooth center operations, deliver outstanding customer service, oversee exam sessions, and uphold strict security standards. You will manage walk-ins, verify IDs, and monitor environments to maintain integrity.

The role requires handling approximately 80 walk-in appointments daily, ensuring accurate registrations, payments, and reporting while adhering to Pearson VUE procedures. Flexibility for after-hours may be needed.