Test Automation Engineer (French)

Quantiphi; Boston (MA); Presencial; CAD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Quantiphi, a fast-growing AI-first digital engineering company, seeks a Test Automation/QA Engineer to support a Contact Center as a Service (CCaaS) deployment. You will validate DTMF IVR menus, call routing, and queue/skillset configurations against approved business and technical specs.

You will design and execute test scripts, coordinate UAT, and perform regression testing to ensure delivery aligns with business requirements before go-live. Bilingual French/English is required.

Formación

• Bilingual in French and English is required.
• Proven QA/testing experience on large-scale contact center migrations.
• Strong understanding of IVR design, call routing, queues and skill-based routing.

Responsabilidades

• Design and execute test cases/scripts for IVR menus and call routing paths.
• Validate DTMF menu logic and call flows against specs.
• Identify, document and track defects with developers and BAs.
• Coordinate UAT and ensure call flows meet requirements before go-live.
• Perform regression testing on call flows after changes.

Conocimientos

Bilingual French/English

QA/testing large-scale CCaaS

IVR design & call routing

Defect tracking & documentation

Regression testing

Descripción del empleo

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world's leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies-we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

• 21 Google Cloud Partner of the Year awards in the past 10 years
• 3 AWS AI/ML Partner of the Year awards
• 3 NVIDIA Partner of the Year awards
• 3 Snowflake Partner of the Year awards
• Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Great Place to Work-reflecting our commitment to our people and our culture.

Job Description:

We are looking for a Test Automation/QA Engineer to support a Contact Center as a Service (CCaaS) deployment, validating that DTMF IVR menus, call routing, and queue/skillset configurations are built and functioning according to approved business and technical specifications.

Key Responsibilities:

• Design and execute test cases/scripts for IVR menus, call routing paths, and queue/skillset assignments
• Validate DTMF menu logic and call flows against approved business and IT specifications
• Identify, document, and track defects, working with developers and BAs to resolve gaps or ambiguities
• Support and coordinate UAT, ensuring delivered call flows align with business requirements before go-live
• Perform regression testing on call flows after configuration changes or fixes

Requirements:

• Bilingual - French and English
• Proven experience in QA/testing on large-scale contact center migrations or transformations
• Strong understanding of IVR design, call routing logic, queues, and skillset-based routing
• Strong analytical, documentation, and defect-tracking skills, with attention to detail

What's in it for YOU at Quantiphi?

• Make an impact at one of the world's fastest-growing AI-first digital engineering companies.
• Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
• Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
• Stay ahead of the curve-immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.