Territory Technical Representative

CLAAS; Minneapolis (MN); On-site; USD 75,000 - 90,000; Full time

Job summary

CLAAS of America Inc. is seeking a Territory Technical Representative to provide in-field technical support for CLAAS products. You will train dealer service personnel, investigate service concerns, and promote the CLAAS brand, all while enjoying a comprehensive benefits package and a dynamic work environment.

Benefits

Premium free health insurance

401(k) with company match

Tuition reimbursement

Qualifications

• 2-4 years related work experience preferred.
• Agricultural equipment experience is a plus.
• Excellent communication skills in both written and oral form.

Responsibilities

• Provides in-field technical support to dealer service personnel.
• Prepares and presents technical reports of product performance.
• Trains dealer technicians on E-Service functions and software tools.

Skills

Technical communication

Problem analysis

Diagnostic tools usage

Education

Bachelors’ Degree in a technical or business field

Tools

Computer based diagnostic tools

Job description

Company:CLAAS of America Inc.
Location:Rockford, Ill or surrounding area
Start Date:04/28/2025
Professional Level:Professionals
Key Area:After Sales

MUST BE ELIGIBLE TO WORK IN THE U.S.

COMPENSATION: Base Compensation range 75k-90k, based on experience, plus 6k-8k Target Incentive Plan

CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!

Your role on our team:

The Territory Technical Representative (TTR) provides in-field technical support to dealer service personnel and directly assists in the on-going development of dealer’s ability to service and support CLAAS products. The position utilizes a strong mechanical aptitude plus CLAAS machine functional and operational knowledge, the TTR properly determines CLAAS participation in machine issue events as well as the support and management of technical issue resolution by the Technical Group. The position promotes the development of the CLAAS Brand with dealers, customers, and other CLAAS Employees.

• Provides technical and service support for CLAAS products at the dealer location or customer site within the assigned territory.
• Regularly prepares and presents detailed technical reports of product performance and reliability issues to the Regional Technical Manager (RTM) and Technical Support Center (TSC).
• Investigates dealer service concerns and effectively identifies resolutions within the assigned territory.
• Trains and provides support to dealer personnel on E-Service functions and other software tools (Partner.net, WEBTIC, WEBSI, etc.).
• Reviews, processes, and audits warranty claims for the dealers on regular basis and in a timely manner; conduct visual inspections of warranty returned parts at dealer locations and determine CLAAS disposition on warranty parts returns; resolves “out of warranty” issues with goodwill authorizations as directed by RTM. Processes claims up to a maximum cost amount set by Director – Service.
• Assists with completion of Product Improvement Programs and Campaigns as requested within the assigned territory.
• Assists in training for dealer service technicians, both at dealer locations and at company training locations.
• Schedules dealer and customer visits as needed and directed by the technical needs of the Region Technical Manager.

Note: This position includes extensive domestic and occasional international travel by auto and air (during harvest, expect 80-100%); valid driver’s license with an acceptable driving history & passport is required.

Your profile:

• Bachelors’ Degree with emphasis in a technical and/or business field or related experience – Agricultural based study, a plus, or equivalent experience.
• 2-4 years’ related work experience, preferred.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written & oral form with excellent interpersonal skills.
• Proficient in the use of diagnostic tools (Elec. & Hyd.), including computer based tools.
  

Full-time Benefits Package Include:

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment

We look forward to your application.

Your contact from our CLAAS Recruiting Team

Michelle Schefcik

CLAAS of America Inc.

[e-mail]

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