Territory Support Representative-Asia

Continental Aerospace Technologies™; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading aerospace company is seeking a Territory Support Representative to manage customer relationships, drive sales growth, and provide technical support. This role involves overseeing the sales cycle, developing customer strategies, and training distributor personnel. The ideal candidate will have significant experience in aviation sales, possess a Bachelor's degree or equivalent experience, and demonstrate strong problem-solving and communication skills. Travel is required, with approximately 50% of time spent on the road.

Qualifications

• Proven experience in aviation sales or support, preferably in General Aviation.
• Valid FAA A&P License or equivalent preferred.
• Ability to communicate effectively across different levels.

Responsibilities

• Manage relationships with customers and service partners.
• Develop strategic customer pursuits and oversee sales cycles.
• Train and support distributor personnel both remotely and on-site.

Skills

Customer focus

Problem-solving

Strategic thinking

Cross-cultural awareness

Communication skills

Education

Bachelor’s degree or 10 years relevant experience

Tools

Windows

MS Office Suite

ERP/CRM systems

Job description

The Territory Support Representative (TSR) serves as Continental Aerospace Technologies’ primary point of contact within the assigned territory. This role encompasses comprehensive territory management, customer service, sales, technical support, and training. The TSR promotes and supports all Continental product lines through outside sales activities, customer engagement, and effective management of distribution and service partners. Primary focus is on customer support and satisfaction, business growth, and revenue generation by engaging with customers and effectively managing the relationships and performance of distribution and support partners. This includes promoting, developing, and conducting Continental Factory Training, warranty disposition activities, engaging with customers to provide on-site and remote technical support as required.

Essential Duties and Responsibilities:

• Manage relationships with customers, distributors, and service partners to drive support and sales growth.
• Develop strategic customer pursuits and oversee all stages of the sales cycle.
• Meet or exceed assigned Key Performance Indicators (KPIs) and sales targets.
• Research, develop, and capture new business opportunities for all Continental product lines, to meet monthly, quarterly, and annual forecasts.
• Report on business pipeline status and support sales forecasting.
• Serve as the primary contact for sales and technical support within the region.
• Train, support, and monitor distributor personnel both remotely and on-site.
• Create and customize and execute sales and training presentations.
• Develop, capture, and share sales strategies and best practices.
• Resolve internal and external escalations effectively.
• Communicate with internal and external customer management, service providers, and business partner representatives by phone, e-mail or in person.
• Provide technical trouble-shooting assistance for all Continental product lines in accordance with approved procedures and policies, both remotely from the main base, and on-site at customer locations when necessary.
• Investigate customer complaints regarding quality, tolerance, specifications, and delivered condition of products, communicating internally with designated departments for investigation, and following up until completion.
• Work closely with the Quality Assurance personnel to report and follow up on suspected quality issues.
• Develop and provide technical training to internal and external customers.
• Represent Continental at tradeshows and special events.
• Support marketing initiatives and the execution and monitoring of campaigns.
• Populate and maintain Customer Relationship Management (CRM) databases, in accordance with company policies.
• Partner with and/or assist other outside sales personnel when necessary.
• Other duties as assigned.

Travel:

• Approximately 50% travel required.
• Must be willing and able to travel regularly throughout the assigned territory and other regions (including the U.S.), sometimes on short notice or for extended periods.

Education and Experience:

• Bachelor’s degree from a four-year university, or 10 years of relevant experience/training, or an equivalent combination.
• Proven experience in aviation sales and/or support, preferably in General Aviation (GA).
• Valid and current FAA A&P License or local equivalent as a plus.
• FAA IA and/or local equivalent, private pilot License or higher, CFI, CFII ratings are a plus.

Skills Required:

• Strong customer focus with professional representation of the company.
• Ability to remain objective and resolve issues under pressure.
• Strategic thinking and problem-solving in non-standardized situations.
• Cross-cultural awareness and sensitivity.

Communication:

• Full professional proficiency in English (verbal and written); additional regional languages preferred.
• Ability to communicate effectively with executives, colleagues, customers, and the public.
• Skilled in real-time messaging and remote communication tools.
• Capable of interpreting technical publications, procedures, and regulations.
• Strong written communication skills for reports, correspondence, and documentation.

Mathematical:

• Ability to calculate measurements, tolerances, and technical specifications.
• Proficiency in business-related calculations such as discounts, margins, and percentages.

Technology Proficiency:

• Advanced user-level skills in Windows, iOS, MS Outlook, PowerPoint, Word, Excel, and web browsers.
• Experience with ERP/CRM systems preferred.

Physical Requirements:

• Ability to sit or stand for extended periods, including long-distance travel.
• Ability to effectively adapt to time-zone changes.
• Ability to work and transverse safety sensitive manufacturing, assembly and/or aviation services work areas.
• Ability to lift 10 pounds repeatedly and lift up to 60 pounds.
• Ability to bend, reach, and kneel repeatedly.

Location:

China or Southeast Asia

Equal Opportunity Employer Statement

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.