Territory Service Rep - Conway, AR

Novo Distribution Llc; Conway (AR); On-site; USD 24,000 - 34,000; Full time

Job summary

Novo Distribution Llc in Conway, AR is seeking a Territory Service Representative to service Lowes’/NHC accounts within an assigned territory. You will travel to stores, maintain inventory, and ensure in-store product presentation and promotions are up to date.

You will also train store staff and analyze market opportunities. The role requires up to 50% travel, strong communication, and independent work capability.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with acceptable driving record.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong verbal and written communication skills.
• Organized with good time management and attention to detail.
• Ability to work independently and assess risks.

Responsibilities

• Travel to stores within the assigned territory on a regular call schedule to service the stores.
• Maintain accurate inventory and notify customers of changes when appropriate.
• Keep product appearance up to date and process orders/returns.
• Provide training to store personnel on the company’s products and services.
• Analyze performance and market conditions to identify opportunities and recommend changes.
• Coordinate store resets with the NHC Store Planning Team as required.
• Participate in events (Grand Openings, Contractor Nights, Product Knowledge Training, Company Meetings).
• Stock replenishment orders within 48 hours of delivery to store.
• Manage all expenses per corporate policies and procedures.
• Perform other duties as assigned.

Skills

Communication skills

Time management

Organizational skills

Decision making

Independent work

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Job DetailsLevel: ExperiencedJob Location: 0236 - Conway, AR - Conway, ARPosition Type: Full TimeSalary Range: $20.75 - $20.75 HourlyTravel Percentage: Up to 50% Job Shift: Day

Position Summary

The Territory Service Representative will provide full store service to National Home Center (NHC) account in an assigned territory of stores. They will be required to travel to various Lowes’ stores as needed due to vacancies, PTO (Paid Time Off), or surge in business needs.

Essential Responsibilities

• Travels to stores within assigned territory on a regular, pre-determined call schedule to service the store. May be required to travel to additional stores outside of the assigned territory.
• Maintains accurate inventory by making focus and cycle counts adjustments and/or notifying customers of necessary changes when appropriate.
• Maintains appearance of Company’s product in the store by cleaning, culling, placing suggested orders, preparing returns and credits, and making sure point-of-purchase materials are up to date and in-place.
• Provides training to store personnel on the Company’s products and services.
• Analyzes performance, product mix, market conditions, and new product opportunities and recommend changes when appropriate.
• Facilitates store reset activity with the NHC Store Planning Team as required.
• Participates in special events (i.e., Grand Openings, Contractor Nights, Product Knowledge Training, Company Meetings, etc.).
• Stocks replenishment orders as assigned within 48 hours of delivery to store (may be required to stock additional stores as needed).
• Manages all expenses per corporate policies and procedures.
• Performs other duties as assigned.

Qualifications

Basic Qualifications (Required)

• High school diploma
• Possess and maintain a current unrestricted (other than for vision correction) driver’s license and acceptable driving record along with adequate on-going auto insurance on personal vehicle.
• Proficient in Microsoft Office suite: Word, Excel, Outlook, and PowerPoint.
• Ability to successfully communicate verbally and in written form with employees and various levels of management.
• Solid organization and time management skills.
• Ability to work independently, make accurate decisions, and analyze risk, while adhering to deadlines.
• Ability to work a flexible work schedule.
• Must demonstrate courtesy, diplomacy, tact, and a proven ability to foster relationships based on integrity and professionalism.

Preferred Qualifications

• Training in construction and/or inventory analysis helpful.
• Prior field service work experience or big box retail experience.
• Highly motivated, customer oriented and a self-starter
• Highly organized, detail-oriented, and great follow-up and follow-through skills.
• Experience and/or knowledge of building products or materials industry.

Travel Requirements

• The ability for overnight or daily travel to service stores is required.
• Significant travel is required (Travel expenses are covered per Corporate Travel Policy)

Physical Requirements

• 100%: Stand, handle or feel, squeeze or grasp.
• 80%: Reaching with hands and arms, depth perception.
• 50%: Walk, repetitive motion, operate moving equipment.
• 10: Working bent at waist, stoop, kneel, crouch, bending or twisting.
• Lift, push or pull up to 50 lbs. without assistance.
• Lift, push or pull 75-100 lbs. with assistance.