Territory Service Rep - Conway, AR

Novo Building Products; Conway (AR); On-site; USD 17,000 - 29,000; Full time

Job summary

Novo Building Products is seeking an Experienced Territory Service Representative to provide full store service for the National Home Center account in an assigned territory of Lowe's stores. The role requires travel to various Lowes’ stores as needed in Conway, AR area.

Key duties include servicing stores on a regular schedule, maintaining inventory, presenting products in-store, training store personnel, analyzing performance and market conditions, and supporting store resets.

Qualifications

• High school diploma required.
• Must have valid driver's license and clean driving record.
• Proficient with MS Word, Excel, Outlook and PowerPoint.
• Able to communicate clearly in writing and verbally with colleagues and management.
• Strong organizational and time-management skills.

Responsibilities

• Travels to stores within assigned territory on a regular schedule to service the store; may visit additional stores as needed.
• Maintains accurate inventory and notifies customers of necessary changes.
• Maintains in-store product presentation and processing of returns/credits; ensures POP materials are up-to-date.
• Provides training to store personnel on products and services.
• Analyzes performance, product mix, market conditions and opportunities; recommends changes.
• Facilitates store resets with planning team as required.
• Participates in events (Grand Openings, Contractor Nights, trainings, meetings).
• Stocks replenishment orders within 48 hours of delivery.
• Manages expenses per corporate policies.

Skills

Verbal communication

Written communication

Time management

Customer service

Independent work

Travel readiness

Problem solving

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Job DetailsLevel: ExperiencedJob Location: 0236 - Conway, AR - Conway, ARPosition Type: Full TimeSalary Range: $20.75 - $20.75 HourlyTravel Percentage: Up to 50% Job Shift: Day

Position Summary

The Territory Service Representative will provide full store service to National Home Center (NHC) account in an assigned territory of stores. They will be required to travel to various Lowes’ stores as needed due to vacancies, PTO (Paid Time Off), or surge in business needs.

Essential Responsibilities

• Travels to stores within assigned territory on a regular, pre-determined call schedule to service the store. May be required to travel to additional stores outside of the assigned territory.
• Maintains accurate inventory by making focus and cycle counts adjustments and/or notifying customers of necessary changes when appropriate.
• Maintains appearance of Company’s product in the store by cleaning, culling, placing suggested orders, preparing returns and credits, and making sure point-of-purchase materials are up to date and in-place.
• Provides training to store personnel on the Company’s products and services.
• Analyzes performance, product mix, market conditions, and new product opportunities and recommend changes when appropriate.
• Facilitates store reset activity with the NHC Store Planning Team as required.
• Participates in special events (i.e., Grand Openings, Contractor Nights, Product Knowledge Training, Company Meetings, etc.).
• Stocks replenishment orders as assigned within 48 hours of delivery to store (may be required to stock additional stores as needed).
• Manages all expenses per corporate policies and procedures.
• Performs other duties as assigned.

Qualifications

Basic Qualifications (Required)

• High school diploma
• Possess and maintain a current unrestricted (other than for vision correction) driver’s license and acceptable driving record along with adequate on-going auto insurance on personal vehicle.
• Proficient in Microsoft Office suite: Word, Excel, Outlook, and PowerPoint.
• Ability to successfully communicate verbally and in written form with employees and various levels of management.
• Solid organization and time management skills.
• Ability to work independently, make accurate decisions, and analyze risk, while adhering to deadlines.
• Ability to work a flexible work schedule.
• Must demonstrate courtesy, diplomacy, tact, and a proven ability to foster relationships based on integrity and professionalism.

Preferred Qualifications

• Training in construction and/or inventory analysis helpful.
• Prior field service work experience or big box retail experience.
• Highly motivated, customer oriented and a self-starter
• Highly organized, detail-oriented, and great follow-up and follow-through skills.
• Experience and/or knowledge of building products or materials industry.

Travel Requirements

• The ability for overnight or daily travel to service stores is required.
• Significant travel is required (Travel expenses are covered per Corporate Travel Policy)

Physical Requirements

• 100%: Stand, handle or feel, squeeze or grasp.
• 80%: Reaching with hands and arms, depth perception.
• 50%: Walk, repetitive motion, operate moving equipment.
• 10: Working bent at waist, stoop, kneel, crouch, bending or twisting.
• Lift, push or pull up to 50 lbs. without assistance.
• Lift, push or pull 75-100 lbs. with assistance.