Territory Service Rep - Lowell, MA

Novo-Building-Products-; Lowell (MA); On-site; USD 26,000 - 34,000; Full time

Job summary

Novo Building Products is seeking a Territory Service Representative to provide full store service to National Home Center (NHC) accounts in an assigned territory, traveling to Lowes stores as needed.

Schedule: Monday–Friday, 8am–5pm. Pay: $21.75/hour. Territory: Southern New Hampshire and Northern Massachusetts. Requires high school diploma, valid driver’s license, and proficiency with Microsoft Office. Travel up to 50%+ and ability to work independently and with store staff.

Qualifications

• High school diploma required.
• Proficient in Microsoft Office: Word, Excel, Outlook, and PowerPoint.
• Ability to communicate effectively with employees and management.
• Strong organization and time management skills.
• Valid driver’s license with good driving record.
• Ability to work independently and adapt to travel.
• Willingness to travel up to 50%+.

Responsibilities

• Travel to stores within the assigned territory on a regular, pre-determined schedule to service the store.
• Maintain accurate inventory and notify customers of necessary changes.
• Keep store appearance up-to-date with products, returns, and POS materials.
• Provide training to store personnel on company products and services.
• Analyze performance, product mix, and market conditions; suggest changes.
• Coordinate store resets with the NHC Store Planning Team.
• Assist at special events and manage replenishment orders within 48 hours of delivery.

Skills

MS Office

Communication skills

Time management

Organization

Driver's license

Independent work

Customer service

Adaptability

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Job Details

Job DetailsLevel: EntryJob Location: 2657 - Lowell, MA - Lowell, MAPosition Type: Full TimeSalary Range: $21.75 - $21.75 HourlyTravel Percentage: Over 50%Job Shift: Day

Position Summary

The Territory Service Representative will provide full store service to National Home Center (NHC) account in an assigned territory of stores. They will be required to travel to various Lowes’ stores as needed due to vacancies, PTO (Paid Time Off), or surge in business needs.

Schedule: Monday-Friday 8am-5pm

Pay: $21.75/hour

Territory: Southern New Hampshire/Northern Massachusetts

Essential Responsibilities

• Travels to stores within assigned territory on a regular, pre-determined call schedule to service the store. May be required to travel to additional stores outside of the assigned territory.
• Maintains accurate inventory by making focus and cycle counts adjustments and/or notifying customers of necessary changes when appropriate.
• Maintains appearance of Company’s product in the store by cleaning, culling, placing suggested orders, preparing returns and credits, and making sure point-of-purchase materials are up to date and in-place.
• Provides training to store personnel on the Company’s products and services.
• Analyzes performance, product mix, market conditions, and new product opportunities and recommend changes when appropriate.
• Facilitates store reset activity with the NHC Store Planning Team as required.
• Participates in special events (i.e., Grand Openings, Contractor Nights, Product Knowledge Training, Company Meetings, etc.).
• Stocks replenishment orders as assigned within 48 hours of delivery to store (may be required to stock additional stores as needed).
• Manages all expenses per corporate policies and procedures.
• Performs other duties as assigned.

Basic Qualifications (Required)

• High school diploma
• Possess and maintain a current unrestricted (other than for vision correction) driver’s license and acceptable driving record along with adequate on-going auto insurance on personal vehicle.
• Proficient in Microsoft Office suite: Word, Excel, Outlook, and PowerPoint.
• Ability to successfully communicate verbally and in written form with employees and various levels of management.
• Solid organization and time management skills.
• Ability to work independently, make accurate decisions, and analyze risk, while adhering to deadlines.
• Ability to work a flexible work schedule.
• Must demonstrate courtesy, diplomacy, tact, and a proven ability to foster relationships based on integrity and professionalism.

Preferred Qualifications

• Training in construction and/or inventory analysis helpful.
• Prior field service work experience or big box retail experience.
• Highly motivated, customer oriented and a self-starter
• Highly organized, detail-oriented, and great follow-up and follow-through skills.
• Experience and/or knowledge of building products or materials industry.

Travel Requirements

• The ability for overnight or daily travel to service stores is required.
• Significan travel is required (Travel expenses are covered per Corporate Travel Policy)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• 100%: Stand, handle or feel, squeeze or grasp.
• 80%: Reaching with hands and arms, depth perception.
• 50%: Walk, repetitive motion, operate moving equipment.
• 10: Working bent at waist, stoop, kneel, crouch, bending or twisting.
• Lift, push or pull up to 50 lbs. without assistance.
• Lift, push or pull 75-100 lbs. with assistance.