Territory Operations Manager - Modernization

Schindler Group; Los Angeles (CA); On-site; USD 143,000 - 179,000; Full time

Benefits offered by this job

401k match

Medical, Dental and Vision plans

Vacation and holidays

Tuition Reimbursement

Parental Leave

Development opportunities

Job summary

Schindler is seeking a Territory Operations Manager for the Modernization portfolio in California. The role focuses on leading modernization activities, managing the regional budget, and partnering with sales to drive acquisitions and recoveries within the geographic span.

You will mentor Field Superintendents and Project Managers, oversee manpower planning, and coordinate with product line experts on operational challenges, safety, and efficiency.

Qualifications

• Bachelor’s degree preferred or technical leadership experience in the elevator industry.
• 5-7 years in various assignments within the Company, in the Elevator industry, or in another service-oriented
• Ability to understand financial statements; legal awareness to contract terms and conditions.

Responsibilities

• Develop and execute a business plan supporting the territory’s financial and non-financial objectives and manage the territory modernization operations budget.
• Build and maintain strong commercial relationships with key customers and influential consultants.
• Mentor and lead a team of modernization-focused field staff and project managers, hiring and onboarding new leaders.
• Provide training and performance management to field teams; ensure productivity, safety, and profitability targets.
• Coordinate safety responsibilities with Field Quality Excellence and ensure compliance with training and testing.

Skills

Leadership

Budgeting

Project management

Communication

Financial awareness

Education

Bachelor’s degree preferred

Tools

MS Office

Job description

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Territory Operations Manager MOD

Your main responsibilities

Position is open to candidates in the following locations: San Francisco, CA \ Los Angeles, CA \Sacramento, CA \ Irvine, CA \ San Diego, CA

The Territory Operations Manager - Modernization should provide management of company’s operational activities and functions relating to the modernization of all products existing within our portfolio as well as partnering with the Modernization Sales team on all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

Essential Function

• Develop and execute a business plan in support of the territory’s financial and non-financial objectives and support the implementation of territory modernization operations initiatives. Build and recommend an operational budget and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results. Responsible for managing net working capital via appropriate asset management measures and billing procedures.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Responsible for managing, mentoring and leading a team of modernization-focused Field Superintendents and Project Managers by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the modernization team to meet required financial targets/metrics and performance KPIs. Lead the hiring and onboarding of all new modernization Superintendents and Project Managers. Initiate procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices. Engage in pro-active labor relations with local business agents with the support of Schindler’s Labor Relations team.
• Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews. Advise Superintendents on manpower movement, particularly specialists, including but not limited to adjusters, hydraulic mechanics, escalator mechanics. Ensure all required modernization operations meetings are effective. Lead meetings where appropriate. Provide expert technical knowledge for any project that needs additional oversight or intervention by visiting jobsites and reviewing ongoing project work with the operational team to ensure that projects close-out at the required efficiency and profitability levels. Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, supply chain.
• Ensure coordination of personnel and product safety responsibilities in partnership with Field Quality Excellence organization including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing.

What you bring

Education:

• Bachelor’s degree preferred or technical leadership experience in the elevator industry or another service-oriented business.

Experience:

• 5-7 years in various assignments within the Company, in the Elevator industry, or in another service-oriented
• Ability to understand financial statements; legal awareness to contract terms and conditions.

Additional:

• Up to 50% travel within the territory will be required
• Excellent written and verbal communications skills
• Excellent computer skills, including proficiency in MS Office

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $142,800 - $178,600

The above represents the typical salaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salaryand does not include commissions or longer-term incentives.

We Elevate… Your Career

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.