Territory Manager

Galloup; Traverse City (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

The Kendall Group in Traverse City, MI is seeking a Territory Manager to oversee total branch performance, drive customer satisfaction, and lead staff toward goals. This role emphasizes service excellence, teamwork, and accountability in a manufacturing-friendly setting.

Ideal candidates bring 2–3 years in customer service, sales, and management, with a High School Diploma and proficiency in Microsoft Office.

Qualifications

• Experience: 2–3 years of customer service, sales, and management experience
• Education: High School Diploma
• Analytics/Computer Skills: Experience with Microsoft Office Suite
• Organization Skills: Excellent organizational skills; ability to multi-task and shift priorities
• Cross-functional Skills: Works well cross-functionally; provides excellent internal and external customer service
• Communication Skills: Strong interpersonal skills; excellent verbal and written communication; excellent negotiating and presentation skills; ability to handle sensitive and confidential information with discretion
• Leadership: Excellent mentoring, coaching, and people management skills
• Physical, Mental and Visual Skills: Ability to frequently walk and stand; lift/carry up to 25 lbs.; occasional climbing, bending, stooping, crouching, kneeling, reaching, twisting, and pushing; reasonable accommodations may be made
• Physical Environment: Exposure to typical temperature conditions and noise levels found in a manufacturing environment
• Travel: Ability to travel; customer visits and offsite work require a good driving record and dependable vehicle

Responsibilities

• Responsible for internal and external customer requirements for delivery of products and services
• Define fiscal responsibility and accountability for the location
• Set and execute goals and objectives for the location
• Manage and direct performance and outcomes of staff
• Demonstrate leadership of company Quality and Service Excellence initiatives
• Perform other duties as assigned

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.

Role Summary: Reporting to the General Manager, the Territory Manager is responsible for total branch performance in accordance with company policy and procedures, including Customers, Operations, Store profitability, and management/development of staff.

Exciting work you will do:

The essential duties and responsibilities of the Territory Manager position will consist of, but are not limited to, the following:

• Responsible for internal and external customer requirements for delivery of products and services
• Define fiscal responsibility and accountability for the location
• Set and execute goals and objectives for the location
• Manage and direct performance and outcomes of staff
• Demonstrate leadership of company Quality and Service Excellence initiatives
• Perform other duties as assigned

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Developing Talent
• Managerial Courage
• Highly Organized
• Strategic Thinking
• Inspiring & ; Motivating Others

What you’ll need:

• Experience: 2–3 years of customer service, sales, and management experience
• Education: High School Diploma
• Analytics/Computer Skills: Experience with Microsoft Office Suite
• Organization Skills: Excellent organizational skills; ability to multi-task and shift priorities
• Cross-functional Skills: Works well cross-functionally; provides excellent internal and external customer service
• Communication Skills: Strong interpersonal skills; excellent verbal and written communication; excellent negotiating and presentation skills; ability to handle sensitive and confidential information with discretion
• Leadership: Excellent mentoring, coaching, and people management skills
• Physical, Mental and Visual Skills: Ability to frequently walk and stand; lift/carry up to 25 lbs.; occasional climbing, bending, stooping, crouching, kneeling, reaching, twisting, and pushing; reasonable accommodations may be made
• Physical Environment: Exposure to typical temperature conditions and noise levels found in a manufacturing environment
• Travel: Ability to travel; customer visits and offsite work require a good driving record and dependable vehicle

Qualifications we prefer but don’t require:

• Knowledge of the electrical industry

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.