Location Manager

The Kendall Group, Inc.; North Carolina; On-site; USD 52,000 - 76,000; Full time

Job summary

The Kendall Group is seeking a Location Manager to oversee branch performance across customers, operations, store profitability, and staff development. You will report to the General / Territory Manager and drive responsibility for location outcomes with a focus on service and efficiency.

Ideal candidates bring 2+ years in customer service, sales and management, with strong leadership and cross-functional collaboration skills, and a commitment to the company’s employee-owned culture.

Qualifications

• 2 years of customer service, sales and management experience.
• High School Diploma required.
• Proficiency with Microsoft Office Suite.
• Strong organizational and multitasking abilities.
• Cross-functional collaboration and excellent communication skills.
• Leadership and people management capabilities.
• Willingness to travel and maintain a good driving record.

Responsibilities

• Oversee total branch performance in line with company policy.
• Manage customer requirements for product delivery and services.
• Define fiscal responsibility and accountability for the location.
• Set goals and objectives for the location and drive results.
• Direct and develop staff to achieve targets and improve service.
• Lead quality and service excellence initiatives across the site.

Skills

Customer service

Sales

Management

Leadership

Communication

Teamwork

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary:

Reporting to the General / Territory Manager, the Location Manager is responsible for total branch performance in accordance with company policy and procedures, including Customers, Operations, Store profitability, and management/development of staff.

Exciting work you will do:

• Responsible for internal and external customer requirements for delivery of products and/or service
• Responsible for defining fiscal responsibility and accountability for location
• Responsible for goals and objectives for location
• Manages and directs performance and outcomes of staff
• Demonstrates leadership of company Quality and Service Excellence initiatives
• Other duties as assigned

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Developing Talent
• Managerial Courage
• Organizational Savvy
• Strategic Ability
• Inspiring & Motivating Others

What you’ll need:

• Experience: 2 years of customer service, sales and management experience
• Education: High School Diploma
• Analytics/Computer Skills: Prior experience working with Microsoft Office Suite
• Organization Skills: Excellent organizational, ability to multi-tasking and shift priorities as needed
• Cross-functional skills: Works well cross-functionally; provides excellent internal and external customer service
• Communication Skills: Ability to communicate well with all levels of the organization; excellent negotiating skills; excellent presentation skills to influence, strong interpersonal and customer service skills; high degree of discretion when dealing with sensitive and confidential information
• Leadership: Excellent mentoring, coaching and people management skills
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Ability to see, talk, and hear Frequent sitting, driving, and getting in and out of a vehicle Ability to lift, move, and carry up to 50lbs Ability to be on your feet for 8 hours a day Ability to stand, walk, push, pull, reach, twist, and push Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
• Travel: Must be able to travel; customer visitation and offsite work activities require a good driving record and a dependable vehicle
• Qualifications we prefer but don’t require: Work Experience: 3+ years of customer service, sales and management experience; knowledge of electrical industry

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Learn more about our company, benefits, and culture here.

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than five years of tenure, and more than 40% have greater than ten years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.