Location Manager

The Kendall Group; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Kendall Group in Columbus, OH is seeking a Location Manager to oversee branch performance, managing customers, operations, store profitability, and staff development. You will lead with a focus on service excellence and continuous improvement.

Reporting to the General / Territory Manager, you’ll set goals, drive results, supervise staff, and ensure quality and safety standards. The role requires 2 years of customer service/sales/management, HS diploma, and strong MS Office skills.

Qualifications

• Experience in customer service, sales and management.
• Strong leadership and people management abilities.
• Proven communication and negotiation skills.
• Ability to multi-task, prioritize, and work cross-functionally.

Responsibilities

• Oversee internal and external customer requirements for delivery of products and/or service.
• Define fiscal responsibility and accountability for the location.
• Set goals and objectives for the location.
• Manage and direct performance and outcomes of staff.
• Lead Quality and Service Excellence initiatives.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Management experience

Leadership

Communication skills

Negotiation

Presentation skills

Mentoring

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary

Reporting to the General / Territory Manager, the Location Manager is responsible for total branch performance in accordance with company policy and procedures, including Customers, Operations, Store profitability, and management/development of staff.

Exciting work you will do

The essential duties and responsibilities of the Location Manager will consist of, but are not limited to, the following:

• Responsible for internal and external customer requirements for delivery of products and/or service
• Responsible for defining fiscal responsibility and accountability for location
• Responsible for goals and objectives for location
• Manages and directs performance and outcomes of staff
• Demonstrates leadership of company Quality and Service Excellence initiatives
• Other duties as assigned

Competencies you possess

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Developing Talent
• Managerial Courage
• Organizational Savvy
• Strategic Ability
• Inspiring & Motivating Others

What you'll need

• Experience: 2 years of customer service, sales and management experience

• Education: High School Diploma
• Analytics/Computer Skills: Prior experience working with Microsoft Office Suite
• Organization Skills: Excellent organizational, ability to multi-tasking and shift priorities as needed
• Cross-functional skills: Works well cross-functionally; provides excellent internal and external customer service
• Communication Skills: Ability to communicate well with all levels of the organization; excellent negotiating skills; excellent presentation skills to influence, strong interpersonal and customer service skills; high degree of discretion when dealing with sensitive and confidential information
• Leadership: Excellent mentoring, coaching and people management skills
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  • Ability to see, talk, and hear
  • Frequent sitting, driving, and getting in and out of a vehicle
  • Ability to lift, move, and carry up to 50lbs
  • Ability to be on your feet for 8 hours a day
  • Ability to stand, walk, push, pull, reach, twist, and push
  • Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel

• Physical Environment: While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time. The noise level in the work environment is consistent with that of a manufacturer.
• Travel: Must be able to travel; customer visitation and offsite work activities require a good driving record and a dependable vehicle

Qualifications we prefer but don't require

• Work Experience: 3+ years of customer service, sales and management experience; knowledge of electrical industry

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.