Manager, Repair Field Operations

Otis SE; Marietta (GA); Presencial; USD 95.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan with company match

Comprehensive medical, prescription, 2

Dental and vision coverage

Three weeks paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Descripción de la vacante

Otis Elevator Company is seeking a motivated Manager, Repair Ops to lead repair and open-order operations across the Marietta, GA territory. You will coordinate parts, orders, and material deliveries while ensuring quality and readiness at the jobsite.

You will oversee scheduling, time administration, labor planning, and daily field activities, using E-Log to track projects and monitor performance against estimates. OTIS emphasizes safety and customer-focused execution in a global, diverse team.

Formación

• 3–5+ years of elevator industry experience or experience leading field level associates/technicians in a similar industry highly preferred.
• Bachelor’s degree preferred, or a high school diploma or equivalent with relevant elevator or related industry experience.
• Elevator industry experience as a mechanic, field leader, project manager, or in a similar operational role.
• Knowledge of elevator equipment, parts, material channels, and industry vendors.
• Ability to identify and order the correct materials accurately and efficiently.
• Familiarity with elevator safety protocols, safety plans, jobsite inspections, and FPA audits.
• Ability to coordinate field work and manage project performance against estimates.
• Strong organizational, time-management, and problem-solving skills.
• Ability to build credibility and productive relationships with experienced field mechanics.
• Ability to manage multiple projects and changing field priorities.
• Comfort using Microsoft-based computer software and operational systems.
• Ability to work independently while contributing to a team-oriented environment.

Responsabilidades

• Support the execution of elevator repair, open-order, testing, and hydro modification work.
• Coordinate parts, purchase orders, and material deliveries to ensure the correct materials are available when needed.
• Complete job surveys and follow up on active and completed work to verify quality, workmanship, and jobsite readiness.
• Support mechanic scheduling, weekly time administration, labor planning, and daily field activities.
• Configure and use E-Log to track hydro modification projects, labor hours, and ordered materials.
• Monitor project performance against estimates and help resolve operational issues.
• Perform field safety audits, FPA audits, and jobsite inspections while reinforcing safe work practices.
• Build productive relationships with field employees, customers, vendors, and internal partners.
• Support modernization crews and direct-report responsibilities, if assigned.

Conocimientos

Elevator industry experience

Project management

Field leadership

Operations coordination

Safety compliance

Educación

Bachelor’s degree preferred

HS diploma with relevant elevator experience

Herramientas

E-Log

MS Office

Descripción del empleo

Otis Elevator Company is searching for a highly motivated Manager, Repair Ops to support elevator repair and open-order operations across the Marietta, GA territory.

On a typical day you will:

• Support the execution of elevator repair, open-order, testing, and hydro modification work.
• Coordinate parts, purchase orders, and material deliveries to ensure the correct materials are available when needed.
• Complete job surveys and follow up on active and completed work to verify quality, workmanship, and jobsite readiness.
• Support mechanic scheduling, weekly time administration, labor planning, and daily field activities.
• Configure and use E-Log to track hydro modification projects, labor hours, and ordered materials.
• Monitor project performance against estimates and help resolve operational issues.
• Perform field safety audits, FPA audits, and jobsite inspections while reinforcing safe work practices.
• Build productive relationships with field employees, customers, vendors, and internal partners.
• Support modernization crews and direct-report responsibilities, if assigned.

What you will need to be successful:

• 3-5+ years of elevator industry experience or experience leading field level associates/technicians in a similar industry highly preferred
• Bachelor’s degree preferred, or a high school diploma or equivalent with relevant elevator or related industry experience.
• Elevator industry experience as a mechanic, field leader, project manager, or in a similar operational role.
• Knowledge of elevator equipment, parts, material channels, and industry vendors.
• Ability to identify and order the correct materials accurately and efficiently.
• Familiarity with elevator safety protocols, safety plans, jobsite inspections, and FPA audits.
• Ability to coordinate field work and manage project performance against estimates.
• Strong organizational, time-management, and problem-solving skills.
• Ability to build credibility and productive relationships with experienced field mechanics.
• Ability to manage multiple projects and changing field priorities.
• Comfort using Microsoft-based computer software and operational systems.
• Ability to work independently while contributing to a team-oriented environment.

Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

What’s In it For Me / Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.