Territory Manager

CrossCountry Freight Solutions; Eagan (MN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life保险

PTO, Holidays, Volunteer Time Off,Well

401K Retirement Plan - Match up to 4%

Biweekly Pay

Job summary

CrossCountry Freight Solutions is seeking a Territory Manager to build and manage a portfolio of customers shipping freight via LTL. You will qualify leads, uncover needs, and position our service-based value proposition while managing accounts through conversion and retention.

In this role, you will work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages, covering the Eagan, MN area or nearby locations.

Qualifications

• 1–3 years of B2B sales experience in logistics or related field.
• Strong communication and relationship-building abilities.
• Able to manage multiple prospects with CRM tracking.
• Willingness to travel within assigned territory.

Responsibilities

• Qualify inbound leads and manage 50+ customer relationships across stages.
• Conduct consultative discovery calls to identify shipping needs.
• Position value based on transit time, reliability, and claims history.
• Manage conversion with proactive customer engagement over 3 weeks.
• Coordinate with operations, service, and claims to resolve issues.
• Maintain CRM records and activity tracking.
• Travel within designated territory to develop new business.

Skills

Interpersonal skills

Organizational skills

Communication skills

Analytical skills

Decision making

Sales experience

B2B sales

CRM proficiency

Tech comfort

Self-motivated

Driver's license

Tools

CRM systems

Mobile apps

Microsoft Office

Job description

Job Title:

Territory Manager

Department:

Business Development

Job Status:

Exempt

Direct Reports:

Yes

COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SALARY:

$75,000-$85,000 - Based on education and experience.

REPORTS TO:

Senior Director of Field Sales

DIRECT REPORTS:

No

LOCATION:

Must be located in or near Eagan, MN

JOB SUMMARY

The Territory Manager is responsible for building and managing a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation through consultative, relationship-focused sales. The Territory Manager will qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. This role will work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages.

ESSENTIAL JOB DUTIES

• Qualify 25+ inbound leads per week using structured discovery process (1 week qualification period).


• Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements.


• Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors.


• Manage 3-week conversion period with systematic follow-up and proactive customer engagement.


• Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support.


• Maintain 50+ retained customer relationships with consistent touchpoints and value-added service.


• Use CRM daily to track all activities, opportunities, and customer interactions accurately.


• Follow established sales process and complete assigned tasks within company systems.


• Coordinate with operations, customer service, and claims teams to resolve issues.


• Target: $750k annual revenue growth (8-10 new $50k+ customers per year).


• Identify and qualify truckload opportunities through customer conversations and coordinate introductions to NAL.


• Cover one or more designated sales territories, traveling as needed to develop new business, service existing accounts, and maintain consistent customer contact within the assigned geographic area(s).


• Other duties as assigned.

JOB SPECIFICATIONS

Skills and Knowledge

• Strong interpersonal skills with the ability to effectively engage with individuals from diverse backgrounds.


• Must possess excellent organizational, communication (written and verbal), analytical, and decision-making skills.


• 1-3 years of sales experience, preferably in the LTL, logistics, or transportation services.


• B2B sales experience preferred but not required.


• Comfortable with technology: CRM systems, mobile applications, Microsoft Office.


• Ability to work within structured processes.


• Self-motivated with ability to work independently.


• Valid driver’s license and reliable transportation.

Work Conditions

• Extensive time out of the standard office environment (60-80%).


• Ability to travel when necessary.


• Ability to work irregular hours and/or on weekends as necessary.

BENEFITS

• Medical, Dental, Vision, and Life Insurance


• PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off


• 401K Retirement Plan - Match up to 4%


• Biweekly Pay