Territory Field Service Specialist

Diversey Inc.; Virginia; Presencial; USD 53.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

401k with employer match

Paid vacation 15 days

8 fixed holidays

Floating holidays 24

Sick time 80 hours

Descripción de la vacante

Diversey Inc. is seeking a Field Service Technician to support cleaning and sanitation programs in the United States (Virginia). You will build relationships with customer teams, install equipment per SOPs, train users, and monitor performance and inventory during site visits.

The role requires 1+ year of field service experience, hands-on mechanical and electrical troubleshooting, and a valid U.S. driver’s license. Flexibility for after-hours work and travel is expected.

Formación

• High school diploma or equivalent required.
• Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting.
• Minimum of 1 year experience selling cleaning solutions or equipment to clients in the hospitality or food service industry.
• Flexibility to support emergency business needs, which may occur during evenings, nights, weekends, and holidays.
• Proficiency with basic computer applications, including email, Microsoft Office (Excel, Word) Microsoft SharePoint, Microsoft PowerApps, and other mobile apps.
• Valid U.S. driver's license with a clean driving record and the ability to drive long distances as needed.
• Physical requirements: Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces.
• Skilled in the safe and effective use of hand and power tools.
• Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills.
• Professional demeanor with a high level of self-motivation and the ability to work independently.
• Strong attention to detail, time management, and decision-making skills.
• Excellent communication, interpersonal, and organizational abilities.
• Ability to collaborate across functions and departments to support company objectives.

Responsabilidades

• Deliver an exceptional customer experience by effectively supporting Diversey's cleaning and sanitation programs.
• Build and maintain strong relationships at all levels within the customer's organization, including end users, supervisors, and managers.
• Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices.
• Install equipment in accordance with established Standard Operating Procedures (SOPs).
• Perform routine site visits to monitor program performance and customer satisfaction.
• Ensure all customer equipment is maintained in proper working condition.
• Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS).
• Monitor on-site inventory levels to ensure minimum required supplies are available, support order placement and program compliance.
• Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback.
• Diagnose and troubleshoot technical issues with equipment and system performance.
• Maintain proper inventory levels in company vehicles and storage areas to support service needs.
• Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs).
• Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems.
• Carry out administrative tasks including daily timesheet submission, part/equipment order follow‑up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager.

Conocimientos

Field service

Electrical aptitude

Mechanical aptitude

Communication skills

Independent worker

Safety awareness

Educación

High school diploma or equivalent

Herramientas

Salesforce (FSL)

Microsoft PowerApps

SharePoint

Microsoft Office

Descripción del empleo

Diversey Inc. is seeking a Field Service Technician to support cleaning and sanitation programs in the United States (Virginia). You will build relationships with customer teams, install equipment per SOPs, train users, and monitor performance and inventory during site visits.

The role requires 1+ year of field service experience, hands-on mechanical and electrical troubleshooting, and a valid U.S. driver’s license. Flexibility for after-hours work and travel is expected.