Territory Field Manager - Plumbing

STANCIL PLUMBING INC.; Concord (NC); On-site; USD 75,000 - 115,000; Full time

Job summary

Stancil Services in Concord, NC is seeking a Territory Field Manager – Plumbing to lead day‑to‑day field operations across slab, rough, trim, and warranty phases. You will supervise foremen, coordinate labor, and manage costs while ensuring quality and customer satisfaction on multiple projects.

The ideal candidate brings 3+ years of new residential plumbing experience, a valid driver’s license, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of new residential plumbing experience.
• North Carolina Plumbing License preferred but not required.
• Valid driver’s license for 3+ years and insurable under company policy.

Responsibilities

• Manage daily field operations across all plumbing phases (slab, rough, trim, warranty).
• Lead, coach, and supervise foremen and field labor.
• Coordinate daily labor assignments to meet timelines and efficiency standards.
• Build relationships with customers, builders, and Stancil team members.
• Communicate field progress and service needs to customers and leadership.
• Oversee crew activities with the Area Manager to align with company objectives.
• Promote safety, accountability, and teamwork on site.
• Mentor field personnel and drive continuous improvement in productivity.

Skills

Fluent in Spanish

Strong communication

Leadership

Problem-solving

Education

High school diploma or equivalent

North Carolina Plumbing License (preferred)

Tools

Microsoft Office Suite

Bolt

Job description

GENERAL STATEMENT OF JOBAt Stancil Services, we take pride in delivering quality craftsmanship and operational excellenceacross every project. The Territory Field Manager – Plumbing plays a key leadership role inmanaging day-to-day field operations across multiple plumbing phases — slab, rough, trim, andwarranty.This position oversees labor, materials, quality, and customer satisfaction within assignedterritories to ensure plumbing projects are completed on time, on budget, and in alignment withcompany standards. The ideal candidate is a strong communicator and problem-solver who thrives in afast-paced environment, balancing hands-on field management with strategic oversight.SUPERVISORY RESPONSIBILITIES• Lead, coach, and supervise foremen and field labor.• Support hiring, onboarding, and training of team members.• Promote a culture of safety, accountability, and teamwork.• Conduct performance feedback and corrective coaching as needed.• Oversees assistant territory field manager.ESSENTIAL JOB FUNCTIONS• Manage daily field operations• all plumbing phases including slab, rough, trim, and warranty.• Communicate relevant field information to labor teams, leadership, and internaldepartments.• Coordinate daily labor assignments, ensuring adherence to project timelines and efficiencystandards.• Effectively manage labor and materials at the job level to minimize waste and maximize productivity.• Build and maintain strong relationships with customers, builders, and Stancil teammembers.• Work collaboratively with the Area Manager to oversee crew activities and ensure alignment withcompany objectives.• Communicate directly with customers regarding field progress, scheduling, and serviceneeds.• Meet customer demands and production goals while upholding Stancil’s quality standards.• Lead crews toward achieving company-defined production rates and operational efficiencytargets.• Manage crew schedules and assignments, including maintaining the crew board, rotating teammembers, and managing overtime as needed.• Partner with the Scheduling Department to allocate work efficiently based on skill sets andproject requirements.• Train, mentor, and support field personnel to promote a culture of learning and professionalgrowth.• Own inspection performance, implement quality control measures, and use data to drive fieldefficiency.• Monitor materials usage, drive cost efficiency, and reduce waste across assignedprojects.• Collaborate with the Operational Support Specialist (OSS) to manage costs, leverage EPOopportunities, and improve profitability.• Support the implementation of new technologies, processes, and systems that enhance fieldoperations.• Participate in fleet management and ensure driver eligibility compliance.• Other related duties as assigned.EDUCATION, EXPERIENCE AND TRAINING• High school diploma or equivalent (GED, college, technical or trade school transcript, orforeign equivalent).• Strong computer skills, including proficiency in Microsoft Office Suite and Bolt.• Fluent in Spanish preferred but not required.• Valid driver’s license for 3+ years and insurable under company insurance policy.• Minimum of 3 years of new residential plumbing experience.• North Carolina Plumbing License preferred but not required.STANDARDS OF PERFORMANCE• Provide informative and professional assistance when working with customers, vendors, and teammembers.• Demonstrate independence, problem-solving ability, and a proactive approach to fieldchallenges.• Maintain focus and initiative to sustain workflow and meet deadlines under pressure.• Foster open, transparent communication with internal teams and external partners.• Complete assigned tasks accurately, efficiently, and with strong attention to detail.• Handle company and customer information with confidentiality and integrity.• Maintain punctuality, consistent attendance, and adherence to company policies and schedulingprocedures.• Embrace and adapt to change in a growing company and evolving industry.• Manage multiple priorities effectively while maintaining accuracy and follow-through.• Exhibit professionalism, leadership, and clear communication in all interactions.• Learn and adopt new technologies, systems, and methods to enhance performance.• Communicate frequently with customers, managers, and field employees regarding project statusand updates.WORKING ENVIRONMENT AND CONDITIONS• Work performed primarily outdoors on active construction sites.• Regularly required to sit, stand, talk, hear, and use hands to handle tools andmaterials.• Must be able to climb, reach above shoulder height, stoop, kneel, crouch, or crawl asneeded.• May drive or ride in a company vehicle for extended periods (up to 2+ hours depending on joblocation).• Occasionally required to lift or carry heavy materials (up to 50+ pounds).• Must be able to climb stairs and navigate uneven surfaces on job sites.• Exposure to varying weather conditions including extreme heat (above 90°F), cold (below 32°F),and precipitation.• Potential exposure to chemicals and hazardous equipment; must follow all safetyguidelines.• Reasonable accommodations will be made to enable qualified individuals with disabilities toperform the essential functions of the job.TOOLS AND EQUIPMENT• Office equipment such as computers, tablets, printers, and copiers.• Company vehicle for job-related travel.• General hand and power tools as required for field supervision and inspection.Note: As in any Job Description, this description, including the list of essential functions, isnot exhaustive and may be supplemented, as conditions require. The Company reserves the right tomodify the quality or quantity standards for this position based on changes in specifications,manufacturing, or other conditions.Stancil Services provides equal employment opportunities to all employees and applicants foremployment and prohibits discrimination and harassment of any type without regard to race, color,religion, age, sex, national origin, disability status, genetics, protected veteran status, sexualorientation, gender identity or expression, or any other characteristic protected by federal, stateor local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring,placement, promotion,termination, layoff, recall, transfer, leaves of absence, compensation, and training.