Territory Client Care Navigator — Recovery & Outreach

Isaiah House Treatment Center; Frankfort (KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Holiday pay

Job summary

Isaiah House Treatment Center in Kentucky is seeking a Client Care Navigator (CCN) to connect individuals, families, and referral partners with our treatment and recovery services. The role is based in Franklin County and covers Franklin, Shelby, Spencer, Bullitt, Hardin, and Henry Counties.

Regular travel across the assigned region is required. The ideal candidate is outgoing, organized, relationship-driven, and passionate about helping those affected by substance use disorder access care.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• Experience in substance use disorder treatment, behavioral health, healthcare, community outreach, admissions, case management, or relationship development preferred.
• Strong communication, interpersonal, and relationship-building skills.
• Self-motivated with strong organizational and time-management skills.
• Ability to work independently and manage an assigned territory.
• Valid driver's license, reliable transportation, and ability to travel regularly throughout the assigned region required.
• Basic proficiency with Microsoft Office, Microsoft Teams, and electronic tracking systems preferred.

Responsibilities

• Develop and maintain strong professional relationships with Centers of Influence (COIs), community partners, and referral sources throughout the assigned region.
• Educate hospitals, courts, correctional agencies, healthcare providers, community organizations, and other referral sources on Isaiah House programs, services, and treatment options.
• Respond promptly and professionally to inquiries from individuals and families seeking treatment and provide guidance throughout the referral and admissions process.
• Conduct ongoing outreach and follow-up with current and prospective referral partners to strengthen relationships and increase access to treatment services.
• Plan and manage travel, outreach activities, and appointments throughout the assigned territory.
• Maintain accurate and timely documentation of outreach activities, referrals, admissions, and related information using company systems.
• Communicate new referrals, updates, and relevant information to the CCN Supervisor and appropriate team members in a timely manner.
• Represent Isaiah House professionally at community events, meetings, presentations, networking opportunities, and outreach initiatives.
• Collaborate with Admissions and other departments to coordinate referrals and support individuals in accessing appropriate treatment services.
• Maintain confidentiality, professional boundaries, and compliance with organizational policies and applicable requirements.
• Perform additional duties and responsibilities as assigned.

Skills

Communication skills

Interpersonal skills

Relationship-building

Organizational skills

Time management

Independent work

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Microsoft Teams

Electronic tracking systems

Job description

Isaiah House Treatment Center in Kentucky is seeking a Client Care Navigator (CCN) to connect individuals, families, and referral partners with our treatment and recovery services. The role is based in Franklin County and covers Franklin, Shelby, Spencer, Bullitt, Hardin, and Henry Counties.

Regular travel across the assigned region is required. The ideal candidate is outgoing, organized, relationship-driven, and passionate about helping those affected by substance use disorder access care.