Client Care Navigator - Franklin County

Isaiah-House-; Frankfort (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Basic life insurance

401(k) Option

PTO after 90 Days & Holiday Pay

Job summary

Isaiah House, Kentucky's largest nonprofit, Christ-centered addiction recovery organization, seeks a self-motivated Client Care Navigator to connect individuals, families, and referral partners with treatment services. This full-time role is based in Franklin County and requires regular travel across Franklin, Shelby, Spencer, Bullitt, Hardin and Henry Counties.

You will educate referral sources, respond to inquiries, coordinate referrals with Admissions and other departments, and maintain

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• Experience in substance use disorder treatment, behavioral health, healthcare or outreach preferred.
• Strong communication, interpersonal and relationship-building skills.
• Self-motivated with organizational and time-management abilities.
• Valid driver's license and ability to travel regularly within the region.

Responsibilities

• Develop and maintain relationships with COIs, community partners and referral sources.
• Educate hospitals, courts, and healthcare providers on Isaiah House programs and options.
• Respond promptly to inquiries and guide referrals through admissions process.
• Conduct outreach and follow-ups to strengthen partnerships.
• Plan travel, outreach activities and appointments for the territory.
• Maintain accurate documentation of outreach, referrals and admissions in company systems.
• Communicate updates to CCN Supervisor and team members promptly.
• Represent Isaiah House at community events and outreach initiatives.
• Collaborate with Admissions and other departments to coordinate referrals.
• Maintain confidentiality and compliance with policies.
• Perform additional duties as assigned.

Skills

Communication skills

Interpersonal skills

Relationship-building

Organizational skills

Time management

Independent work

Travel readiness

Driver's license

Education

High school diploma or GED

Associate degree

Bachelor's degree

Tools

Microsoft Office

Microsoft Teams

Electronic tracking systems

Job description

Description

Come for the career. Stay for the mission. Change lives along the way

Isaiah House is Kentucky's largest nonprofit, Christ-centered addiction recovery organization. We provide evidence-based, holistic care to individuals battling substance use disorders. With a heart for transforming lives, we serve individuals and families across the Commonwealth through a full continuum of care, from residential treatment to outpatient services and recovery support.

Isaiah House is seeking a self-motivated and compassionate Client Care Navigator (CCN) to connect individuals, families, and community referral partners with our treatment and recovery services.

This position will be based in Franklin County and will serve Franklin, Shelby, Spencer, Bullitt, Hardin, and Henry Counties.

Regular travel throughout the assigned region is required.

The ideal candidate is outgoing, organized, relationship-driven, and passionate about helping individuals affected by substance use disorder access the care they need.

Essential Job Functions

• Develop and maintain strong professional relationships with Centers of Influence (COIs), community partners, and referral sources throughout the assigned region.
• Educate hospitals, courts, correctional agencies, healthcare providers, community organizations, and other referral sources on Isaiah House programs, services, and treatment options.
• Respond promptly and professionally to inquiries from individuals and families seeking treatment and provide guidance throughout the referral and admissions process.
• Conduct ongoing outreach and follow-up with current and prospective referral partners to strengthen relationships and increase access to treatment services.
• Plan and manage travel, outreach activities, and appointments throughout the assigned territory.
• Maintain accurate and timely documentation of outreach activities, referrals, admissions, and related information using company systems.
• Communicate new referrals, updates, and relevant information to the CCN Supervisor and appropriate team members in a timely manner.
• Represent Isaiah House professionally at community events, meetings, presentations, networking opportunities, and outreach initiatives.
• Collaborate with Admissions and other departments to coordinate referrals and support individuals in accessing appropriate treatment services.
• Maintain confidentiality, professional boundaries, and compliance with organizational policies and applicable requirements.
• Perform additional duties and responsibilities as assigned.

Requirements

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• Experience in substance use disorder treatment, behavioral health, healthcare, community outreach, admissions, case management, or relationship development preferred.
• Strong communication, interpersonal, and relationship-building skills.
• Self-motivated with strong organizational and time-management skills.
• Ability to work independently and manage an assigned territory.
• Valid driver's license, reliable transportation, and ability to travel regularly throughout the assigned region required.
• Basic proficiency with Microsoft Office, Microsoft Teams, and electronic tracking systems preferred.

Physical Requirements:

• Ability to perform the essential functions of the position with or without reasonable accommodation
• Prolonged periods of sitting and working on a computer
• Frequent use of standard office equipment (e.g., keyboard, phone)
• Ability to communicate effectively with staff and company partners
• Occasionally required to stand, walk, bend, or reach
• May be required to lift and/or move up to 25 pounds

Eligible employees receive benefits that include:

• Medical, dental, and vision insurance
• Basic life insurance
• 401(k) Option
• PTO after 90 Days & Holiday Pay