Terrain Park Crew

Berkshire East Mountain Resort, LLC.; Charlemont (MA); On-site; USD 26,000 - 38,000; Full time

Job summary

Berkshire East Mountain Resort, LLC. is seeking a Winter Terrain Park Attendant to help maintain the Beast terrain parks and related guest areas. This role involves monitoring and maintaining terrain features, installing signage, and assisting guests with safety and park etiquette.

The position emphasizes strong customer service, clear communication, and adherence to safety policies in a fast-paced resort environment. Weekend and holiday availability is common in winter operations.

Qualifications

• Customer service and guest relations experience preferred.
• Ability to handle difficult situations calmly and professionally.
• Strong communication and conflict-resolution skills.

Responsibilities

• Install and maintain park signage, closures, trail markings, fencing, and banner tape.
• Monitor terrain features by visual inspection, logs, and tests.
• Maintain equipment and perform routine maintenance.
• Participate in user education and training.
• Follow safety policies and procedures; assist in emergencies as needed.

Skills

Customer service

Interpersonal skills

Oral communication

Organizational support

Professionalism

Judgment

Education

High school education or equivalent

Job description

SUMMARY

Works in a utility capacity, by transferring from one task to another, monitoring and maintaining terrain features in the freestyle parks and other locations where applicable. Acts as host in regard to crowd supervision, safety awareness education, Freestyle Terrain etiquette and guest relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Installing and maintaining park signage, closures, trail markings, fencing and banner tape
• Monitoring terrain features by visual inspection, daily logs, and testing according to company policy
• Maintaining ongoing monitoring and maintenance of equipment
• Participate in user education and training

Additional or other duties may be assigned.

ADDITIONAL DUTIES

Due to the many variable that affect Winter resort operations, such as weather and number of guests, occasionally employees may be asked to perform other duties or assist in efforts outside their primary area of responsibility as needed, including performing in any subordinate position.

**CUSTOMER SERVICE -**

Managing difficult or emotional situations; responding promptly to customer needs; responding to requests for service and assistance.

**INTERPERSONAL SKILLS -**

Focusing on solving conflict, not blaming; maintaining confidentiality; listening to others without interrupting; keeping emotions under control.

**ORAL COMMUNICATION -**

Speaking clearly and persuasively in positive or negative situations; listening and getting clarification; responding well to questions; demonstrating group presentation skills; participating in meetings.

**ORGANIZATIONAL SUPPORT -**

Following policies and procedures; supporting organization's goals and values.

• JUDGMENT -** Exhibiting sound and accurate judgment
• PLANNING/ORGANIZING -** Prioritizing and planning work activities;

**PROFESSIONALISM -**

Approaching others in a tactful manner; reacting well under pressure; treating others with respect and consideration regardless of their status or position; accepting responsibility for own actions.

**BEAST TERRAIN PARKS QUALIFICATIONS**

The individual can perform each essential duty satisfactorily. The qualities listed below are representative of the knowledge, skill, and/or ability desired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**MINIMUM AGE REQUIREMENTS**

Must be 18.

**EDUCATION AND/OR EXPERIENCE -**

A high school education; or at least one month related experience or training; or equivalent combination of education and experience.

**Intermediate to Advanced Skier/Snowboarder skills.**

WORK ENVIRONMENT

The work environment characteristics describe here. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly exposed to outside weather conditions. The employee is occasionally exposed to cold, wet and/or humid conditions; moving mechanical parts; high, precarious places and vibration. The noise level in the work environment is usually moderate. This is a Winter Resort Area. It requires that work venues are varied and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to cold, sometimes wet, or very sunny work sites. Some facilities are located at the base or bottom of the area and some are semi-remote and can only be reached by traveling via chairlift(s), skis, or snowboards. Walking surfaces are frequently frozen, sloped, and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.