Terrain Associate Store Manager - Customer Experience Lead

Terrain; Westport (CT); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

URBN perks and benefits

Job summary

Terrain is seeking an Associate Store Manager at our Westport, CT location to support store operations and deliver an engaging retail experience. Working with the Store Manager, you will lead by example to drive sales, service, and brand standards.

You will develop the team, manage schedules, and collaborate on visual and operational priorities while ensuring excellent customer service across channels. This role requires flexibility to work nights, weekends, and holidays in a fast-paced

Qualifications

• 2+ years of retail leadership experience.
• Strong merchant skills with a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver extraordinary retail service.
• Collaborate with management to train and hold the CEM program accountable.
• Coordinate scheduling to align staffing with business needs.
• Plan store operations, visual priorities, and payroll management.

Skills

Retail leadership

Merchant skills

Talent development

Flexible hours

Job description

Terrain is seeking an Associate Store Manager at our Westport, CT location to support store operations and deliver an engaging retail experience. Working with the Store Manager, you will lead by example to drive sales, service, and brand standards.

You will develop the team, manage schedules, and collaborate on visual and operational priorities while ensuring excellent customer service across channels. This role requires flexibility to work nights, weekends, and holidays in a fast-paced