Speakeasy Host

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 22,000 - 25,000; Full time

Job summary

Omni Hotels & Resorts in Pittsburgh is seeking a friendly Front Desk/Restaurant Host to greet guests, seat them, answer reservations by phone, and assist managers with opening and closing duties. This role requires knowledge of the hotel property and downtown area, familiarity with menus and daily specials, and the ability to manage high guest volumes with courtesy.

You will introduce servers, answer calls per SOP, assign tables and stations, and maintain a clean, organized area while delivering

Qualifications

• You must present RAMP and ServSafe certifications upon hire.

Responsibilities

• Assist managers in opening and closing.
• Answering phone calls per SOP & LSOP.
• Seating guests.
• Control heavy volume at Restaurant entrance.
• Knowledge of hotel property.
• Attend to and anticipate guests needs.
• Familiarization with menus
• Introduce server/bartender to guest.
• Greeting guests.
• Knowledge of daily specials.
• Assign tables and stations.
• Maintain a clean and organized area
• Perform additional duties as assigned
• Perform all duties in accordance with MOS
• Knowledge of hotel property and downtown area
• Familiarity with all food and beverage promotions
• Computer and printer, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine

Job description

Essential Functions:

• Assist managers in opening and closing.
• Answering phone calls per SOP & LSOP.
• Seating guests.
• Control heavy volume at Restaurant entrance.
• Knowledge of hotel property.
• Attend to and anticipate guests needs.
• Familiarization with menus
• Introduce server/bartender to guest.
• Greeting guests.
• Knowledge of daily specials.
• Assign tables and stations.
• Maintain a clean and organized area
• Perform additional duties as assigned
• Perform all duties in accordance with MOS

Hotel Specific Essential Functions:

• Knowledge of hotel property and downtown area
• Familiarity with all food and beverage promotions

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, photo-copying machine,

file folders, filing cabinet, facsimile machine

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/ Carrying

• 10% limited lifting – 50 pounds – clearing tables and buffets, pulling tables

Bending/Kneeling

• 70% bending to pick-up, general cleanliness

Mobility

• Continually walking at a fast pace

Continuous Standing

• Continually standing 100% of the time

Climbing

• Stairs up to approximately 3 steps 50% of 8 hour shift

Driving

• No driving required

Work Environment

• Inside 100% of work period (usually 8 hours)

Hearing/Vision/Speech/Literacy

• Hearing is critical (Ability to answer telephone and take reservations)
• Vision is critical (Able to seat guests)
• Speech is critical (Able to answer telephone, greet guests and take reservations, solve problems)
• Literacy is critical (Able to take reservations)

Chemical/Agents Used

• Sterno and Windex used everyday

Protective Clothing

• None required

Equipment Operations

• None required

Other Considerations

• You must present RAMP and ServSafe certifications upon hire

Rates: $16.45 first 3 months, $17.37 and $18.28 after 6 months

Union dues are $41.25 per month.