Terminal Operations Manager

Crowley; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid vacation and holidays

Parental leave

Well-being resources

Gym membership discounts

Job summary

Crowley is seeking a Terminal Operations Manager to lead cargo handling, port and terminal operations, and regulatory compliance. You will oversee cargo movement, facilities readiness, and workforce leadership to ensure safe, efficient service across the terminal and related operations.

The role emphasizes coordination with labor, regulatory partners, and cross-department teams to drive performance and customer satisfaction in a dynamic global supply chain.

Qualifications

• Bachelor’s degree in business, transportation, or related field.
• 5–10 years in terminal/logistics/stevedoring ops with 3–5 years in supervision.
• Proficient with MS Office (Word, Excel, Outlook).

Responsibilities

• Coordinate safe load/discharge of vessels and cargo within the terminal.
• Oversee facilities and equipment maintenance and inspections.
• Coordinate with yard, maintenance, Freight Services and Equipment Control teams.
• Schedule with vessel ops and other terminals as needed.
• Maintain relationships with union officials and ensure policy adherence.
• Interface with regulatory agencies for facility certification.
• Periodically audit terminal plans and checklists.
• Participate in hiring, training and performance evaluations.
• May conduct customer tours and coordinate service requirements.

Skills

Leadership

Operations planning

Safety compliance

Communication

Team management

Education

Bachelor's degree in business/transportation related field

Tools

Microsoft Office

Job description

Who We Are:

As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

Overview

Who We Are:

As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries.

Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.

To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Work Arrangement

Onsite, including flexible hours based on the vessel schedules.

Why Join Crowley?

Lead the safe and efficient movement of cargo through a critical maritime gateway while driving operational excellence across terminal and vessel operations. As a Terminal Operations Manager, you'll oversee cargo handling, facility and equipment readiness, workforce leadership, and regulatory compliance, ensuring seamless coordination between port operations, maintenance, logistics, and customer stakeholders. This highly visible role offers the opportunity to influence terminal performance, develop high‑performing teams, build relationships with labor and regulatory partners, and play a key role in delivering exceptional service to customers while supporting the success of a dynamic global supply chain.

What You'll Do

Responsible for managing the port and/or terminal operations by ensuring the safe discharge, organization, storage, and movement of cargo throughout the terminal.

Responsibilities

Key Responsibilities

• Coordinates, organizes and controls the safe load and discharge of vessel.
• Oversee the maintenance and repair of both the facilities and equipment in addition to conducting regular facility inspections.
• Interact with the yard, maintenance, Freight Services and Equipment Control departments to coordinate the movement of cargo and marine operations personnel in other locations.
• May interact with vessel operations and other terminals for scheduling.
• Maintain working relationship with union officials, stewards, employees and non‑union personnel through proper administration of all policies and Collective Bargaining Agreement.
• Maintains working relationships with State and Federal regulatory agencies in the proper operation and certification of the facility.
• Periodically audit and update all terminal plans and check lists.
• Oversee and participate in the hiring, training and evaluation of personnel.
• May conduct customer tours and sales calls as requested which you would directly coordinate the service requirements.

Qualifications

Education & Credentials

Bachelor’s degree in business, transportation, or a related field’ or a combination of post‑high school education and experience.

Experience

5 to 10 years working in terminal, logistics and stevedoring operations; 3 to 5 years in a supervisory or management position. Experience administering a collective bargaining agreement (CBA) preferred.

Technical Skills

Proficient with Microsoft Office products, including Word, Excel, and Outlook.

Other

• Bilingual skills are preferred.
• Valid Transportation Worker Identification Card (TWIC) credential is required.
• Also, subject to a Motor Vehicle Records (MVR) check to obtain your driving history.
• Do you have a Valid Transportation Worker Identification Card (TWIC) credential?
• 10% travel to local islands, USVI, and BVI.

Working Conditions

Works both inside an office environment and also outside in conditions of both high and low temperatures. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels and potentially dangerous equipment. Must be able to crouch and stoop to get into areas with restricted headroom and be able to climb ladders. May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards Include

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well‑being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.