Terminal Operations Leader — People, Process & Safety

20 Saia Motor Freight Line LLC; Chicago (IL); On-site; USD 96,000 - 120,000; Full time

Job summary

20 Saia Motor Freight Line LLC is seeking an experienced Terminal Operations Manager to plan and oversee terminal activities in a high-volume environment. You will direct pickup/delivery, dock operations, and admin duties, ensuring efficient, compliant, and customer-focused service.

Responsibilities include staffing, onboarding, coaching, and leveraging data to drive performance while maintaining safety standards. A bachelor’s degree and 5+ years of experience in terminal operations are required.

Qualifications

• Bachelor’s degree required in business or a related field.
• 5+ years of terminal operations experience required.
• Knowledge of MS Office and transportation management applications required.
• Ability to work flexible hours.

Responsibilities

• Directs and coordinates terminal staff to deliver safe, timely, cost-effective service.
• Investigates customer complaints and resolves problems.
• Provides equipment, tools, and training to staff for safe operations.
• Manages staffing levels and scheduling to maximize productivity.
• Ensures compliance with policies, safety rules, and regulations.
• Uses data and analytics to optimize operations and track metrics.
• Interviews, selects, and onboards terminal employees.
• Fosters positive employee relations through coaching and feedback.

Skills

Leadership

Operations management

Problem solving

Customer service

Staffing

Training

Compliance

Data analytics

Hiring/onboarding

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Transportation management systems

Job description

20 Saia Motor Freight Line LLC is seeking an experienced Terminal Operations Manager to plan and oversee terminal activities in a high-volume environment. You will direct pickup/delivery, dock operations, and admin duties, ensuring efficient, compliant, and customer-focused service.

Responsibilities include staffing, onboarding, coaching, and leveraging data to drive performance while maintaining safety standards. A bachelor’s degree and 5+ years of experience in terminal operations are required.