Rail Terminal Customer Service Specialist

Trinity Industries; Kentucky; On-site; USD 38,000 - 52,000; Full time

Job summary

RSI Logistics, a subsidiary of TrinityRail, seeks a Customer Service Representative for our Somerset, KY rail transload terminal. You will handle BOL processing, maintain databases, and support daily office tasks to ensure smooth customer experiences.

Ideal candidates have 5+ years in an office setting, a valid driver's license, and strong communication skills to engage with customers and railroad crews. This role is on-site at the Somerset terminal.

Qualifications

• High school diploma or GED required.
• Valid Driver's License.
• 5+ years of office experience; rail experience a plus.
• Ability to follow operating procedures and policies.
• Committed to understanding client needs, responding effectively, and ensuring satisfaction.
• Strong communication and organizational skills.
• Proficient with Microsoft Excel, Word, and Outlook.

Responsibilities

• Handle customer service inquiries and process BOLs.
• Maintain customer databases and inventory records.
• Schedule and organize customer work orders.
• Communicate with customers, railroad crews, and visitors.
• Perform general office duties and tasks.

Skills

Communication

Attention to detail

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

RSI Logistics, a subsidiary of TrinityRail, seeks a Customer Service Representative for our Somerset, KY rail transload terminal. You will handle BOL processing, maintain databases, and support daily office tasks to ensure smooth customer experiences.

Ideal candidates have 5+ years in an office setting, a valid driver's license, and strong communication skills to engage with customers and railroad crews. This role is on-site at the Somerset terminal.