Terminal Automation Specialist

DTN; Plano (TX); Hybrid; USD 49,000 - 57,000; Full time

Benefits offered by this job

Competitive Salary

Unlimited PTO

Flexible working hours

Remote work model (position dependent)

Medical, Dental and Vision Insurance

6% 401K matching

Access to 13k+ courses

Employee Assistance Program (EAP)

Job summary

DTN is seeking a Terminal Automation Associate to join our Energy & Refined Fuels customer experience team. This role provides on-site technical product support, installation, diagnostics, and repair for the Guardian3 terminal automation system.

You will travel to remote customer facilities, work with senior technicians, configure and test deployments, resolve control-network issues, train users, provide after-hours support, and document issues to improve product quality.

Qualifications

• Experience with terminal automation systems and on-site support preferred.
• Ability to travel to customer sites and operate in hazardous environments.
• Proven ability to configure, test, and troubleshoot industrial networks.

Responsibilities

• Assist in deploying the Guardian3 terminal automation system at remote customer facilities; travel to sites as needed and complete required hazardous environment training.
• Collaborate with senior technicians and customers to prepare for software deployments; evaluate current systems and configure new ones.
• Engage with installation teams to resolve control process network issues; plan, test, and troubleshoot network concerns.
• Test and evaluate new system releases before site deployment according to manager's test cases.
• Assist with onsite and remote training for users at various levels of software proficiency.
• Provide direct customer phone support to identify and resolve automation software configuration issues.
• Provide immediate phone support for end-user training and issue resolution.
• Offer after-hours support to customers on a rotational basis.
• Troubleshoot, document and track software issues for immediate needs and for product improvement.
• Support installation and upgrade projects.

Skills

Oracle Database

SQL

Petroleum industry

PLC protocols

ModBusTCP/CCM2/FMC Smith/Optomux

TCP/IP networking

Serial communications

Machine automation

Hazards awareness

Job description

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description

We have an exciting opportunity at DTN where we are seeking a Terminal Automation Associate to join our customer experience team within the Energy & Refined Fuels sector. This role will provide on-site technical product support and service to DTN's Guardian3 customers, including installation, diagnostics, and repair.

DTN Guardian3 is a terminal automation system that optimizes all responsibilities involved in storing and delivering fuels. The Guardian3 system provides configurable real-time data management tools for almost every task required at an individual terminal to maintain deliveries on schedule and in compliance. It manages security access to the terminal, lifting controls, and inventory monitoring, including quality control.

What you'll be responsible for

• Assist in the deployment of the DTN Guardian3 terminal automation system at remote customer facilities located in hazardous environments. This role involves travel to these sites as needed, and the successful completion of all required training for hazardous environments and emergencies.
• Collaborate closely with senior technicians and customers to prepare for software deployment, which includes evaluating the current system, configuring the new system, and addressing special circumstances.
• Engage with installation team and customers to resolve control process network issues, involving planning, testing and troubleshooting as network concerns arise.
• Test and evaluate new system releases before site deployment according to manager's test cases.
• Assist with onsite and remote training for users at various levels of software proficiency.
• Offer direct customer phone support to identify and resolve issues related to automation software configuration and operation, with guidance from senior technicians.
• Provide immediate customer support phone support for end-user training.
• Offer after-hours support to customers on a rotational basis.
• Troubleshoot, document and track software issues for immediate customer needs and for periodic review to inform design changes that enhance product quality.
• Support installation and upgrade projects.

What you'll bring to the role

• Familiarity with Oracle Database, including installation and general database management.
• Knowledge of SQL for managing relational databases.
• Experience in the petroleum industry, specifically in bulk terminal operations and transaction data management applications.
• Understanding of PLC and flow computer protocols.
• Capability to learn proprietary communication languages such as ModBusTCP, CCM2, FMC Smith, and Optomux.
• Proficiency in TCP/IP networking, serial communications, and machine automation.
• Recognition of the risks associated with the distribution of products in hazardous locations.

What you can expect from DTN

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

The targeted hiring base pay range for this position is between $48,750 and $56,875. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

About DTN

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

At DTN, we value clarity, trust, and action. We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.

• Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.
• Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.
• Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.
• Future-Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.