Specialist - Data Terminal Ops

Energy Transfer; Aston Township (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Energy Transfer is seeking a Specialist to support and maintain the Toptech TAS system, handling data for customers, suppliers, drivers, and products. You will act as the primary Tier 1 contact, coordinating with Terminal Operations and Tier 2 support to resolve issues and ensure system integrity for daily terminal operations.

The role requires a Bachelor's degree in IT or Business, 2–5 years of relevant experience, strong communication skills, and the ability to be on-call 24x7.

Qualifications

• Bachelor’s degree in IT or Business or equivalent work experience.
• 2–5 years of relevant work experience.
• Strong communication skills (verbal and written).
• Experience with interfacing systems and organizations.
• Knowledge of SQL a plus.
• Proficient in Microsoft Office Applications.
• Willing to be on call 24x7 with after-hours support.

Responsibilities

• Setup and maintain data in the TAS system for suppliers, customers, accounts, EDIs, and product records.
• Provide Tier 1 frontline support for TAS issues.
• Coordinate with Tier 2 and Terminal Operations for problem resolution.
• Assist in maintaining the department email mailbox.
• Support incident investigations with accounts, drivers, and carriers.
• Create and maintain customer files and contracts.
• Test new TAS versions deployed by Tier 2.
• Create PowerPoint presentations and spreadsheets for projects.
• Backfill Data Operations staff during vacations or illness.

Skills

Communications

Analytical skills

SQL knowledge

Microsoft Office

Customer service

On-call flexibility

Education

Bachelor’s degree in IT or Business

Tools

Toptech TAS

TopHAT7/TMS7

EDI services

Microsoft Excel

PowerPoint

Job description

Job Description - Specialist - Data Terminal Ops (2610003032)

Job Description

Specialist - Data Terminal Ops - ( 2610003032 )

Description

Summary

The successful candidate will be responsible for supporting and maintaining the company's Toptech Terminal Automation System (TAS) by managing system data, providing frontline technical support, and ensuring accurate entry of the following (but not limited to) customer, supplier, driver, and product information. The role serves as the primary (Tier 1) point of contact for TAS-related issues, working closely with Terminal Operations and Tier 2 support personnel to troubleshoot problems, maintain system integrity and support daily terminal operations. Rotating coverage during off-hours will also be expected.

Essential Duties and Responsibilities

• Setup and maintain new data such as (but not limited to) suppliers, customers, accounts, EDIs, and product records in the Tophat/Toptech terminal automation system (TAS).
• Provide frontline (Tier 1) support and troubleshooting to terminals and customers regarding any Toptech issues that may arise.
• Provide data and assistance to second line (Tier 2) support to resolve any Toptech issues that may arise.
• Assist in maintaining the communcal department e-mailbox.
• Work with Terminal Operations to provide information related to accounts, drivers, and carriers for incident investigations as needed.
• Create and maintain customer account files and contracts.
• Conduct testing on new TAS versions that are deployed by second line support.
• Assist in special projects as necessary. Create Power Point presentations and various spreadsheets.
• Backfill for other Data Operations personnel during vacations and/or illness.

Required Skills

Requirements

Education and/or Experience, Knowledge, Skills & Abilities

• Bachelor’s degree in I.T. or Business, or equivalent work experience.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

• 2 - 5 years of relevant work experience
• Must be familiar with interfacing systems and organizations;
• Must have strong communications skills (verbal and written);
• Must be effective in communicating, coordinating, and implementing changes. Strong Customer Service skills.
• Strong business computer skills and the ability to learn numerous software packages. Knowledge of SQL a plus.
• Must be willing to be on call 24x7 and provide after‑hours support during rotating on‑call coverage.
• Must be proficient in Microsoft Office Applications.
• Must have strong organizational and interpersonal communication skills.
• Must be customer focused.
• Must have demonstrated time and project management skills.
• Must have the ability to re-prioritize workload when necessary.
• Understanding and knowledge of computers and standard operating systems.

Preferred Qualifications

• Experience with Toptech TopHAT7/TMS7 systems preferred.
• Experience with EDI Authorization services (DTN TABS/Toptech TDS) preferred.
• Experience with SQL preferred.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Occasional overnight travel may be required.
• Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.

Primary Location

United States-Pennsylvania-ASTON

Work Locations

Aston PA Market (100000201) 4041 Market Street Aston 19014

Job

Pipeline and Terminal Operations

Organization

Schedule

Regular

Full-time

Travel

Yes, 5 % of the Time

Job Posting

Aug 6, 2026, 4:00:00 AM

Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law. To view a notice describing federal equal opportunity laws .click here

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the EEO Coordinator at 713-989-2247. This number is for reasonable accommodation requests only.