Terminal Agency Clerk (TAC)

Clayton County Public Schools; Jonesboro (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

Clayton County Public Schools seeks a Terminal Agency Clerk (TAC) to ensure GCIC/NCIC compliance, certify terminal operators, and liaise with GCIC/NCIC and GBI. Reporting to the Office Supervisor, this role administers certification and training programs and secures terminal access.

Key duties include coordinating equipment access, training new users, preparing audits, maintaining procedures manuals, and ensuring CJIS compliance.

Qualifications

• Minimum of three (3) years of administrative services and office management experience.
• GCIC/NCIC certification preferred, or must be obtained within the first 90 days of employment.
• Bachelor’s Degree in Public Administration, Criminal Justice or related field preferred.
• Valid Georgia driver's license required.

Responsibilities

• Coordinates access for GCIC/NCIC terminals and printers; monitors usage and enforces system policies.
• Provides training and testing for GCIC/NCIC users and recertification.
• Prepares for GBI/FBI audits; assembles supporting documentation and responds to inquiries; enforces corrections.
• Maintains GCIC/NCIC procedures manuals; distributes updates and training materials.
• Manages office systems; plans policies; supervises staff; analyzes reports and trends.
• Travel to off-site locations as needed.

Skills

Administrative experience

Office management

Interpersonal skills

GCIC/NCIC familiarity

Education

Bachelor’s Degree in Public Administration, Criminal Justice or related field

High school diploma or GED

Tools

GCIC/NCIC systems

CJIS policies

Job description

Starting Date: Immediately

Job Details

Job ID: 5949649

Application Deadline: Jan 05, 2027 11:59 PM (Eastern Standard Time)

Posted: Yesterday

Job Description

POSITION SUMMARY:

Under administrative direction of the Office Manager, the Terminal Agency Clerk (TAC) ensures agency compliance with the Georgia Crime Information Center (GCIC), National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS) policies and procedures. The TAC ensures all persons who operate a GCIC/NCIC terminal are certified in accordance with GCIC/NCIC policy; serves as liaison for the Clayton County Public Schools Police Department in matters involving GCIC/NCIC, and Georgia Bureau of Investigations (G.B.I.). The TAC administers GCIC certification and recertification training programs for the agency and ensures the security of all terminals; develops and maintains training procedures and manuals for operation of GCIC/NCIC systems and establishes written procedures that relate to the responsibilities, legalities and operational guidelines of the GCIC/NCIC systems. The work includes preparing audit reports, findings and evaluation for all activities. The TAC monitors and facilitates problem resolutions and proposes remedial action and verifies implementation processes. This work requires objectivity, independent judgment and problem solving ability. Performs related work as directed. This position reports to the Office Supervisor.

KEY RESPONSIBILITIES:

Coordinates access for all equipment, including GCIC/NCIC terminals and printers; monitors terminal use, enforces system discipline assuring compliance with GCIC/NCIC system policies and procedures. Troubleshoots system problems as it relates to GCIC/NCIC. Provides training and testing to new users and those requiring recertification in GCIC/NCIC policies/procedures and the use of the system. Ensures that the agency is adhering to the "hit" confirmation policy as established by GCIC and NCIC for in-state and out-of-state "hit" confirmations. Prepares for GBI/FBI audits; assembles supporting documentation, statistics and logs; reviews and respond to letter from GBI/FBI advising of any problems/infractions; initiates any needed changes or corrections, notifies appropriate personnel, and enforces corrections.

Establishes written procedures that relate to the responsibilities, legalities and operational guidelines of the GCIC/NCIC systems; provides accurate and up‑to‑date manuals of all GCIC/NCIC systems; maintains and distributes GCIC/NCIC update emails, operational & technical updates, training materials, videos or other related documents. Ensures that a secondary dissemination log is maintained for four (4) years as a result of criminal history information being disseminated to members outside the agency either verbally or in writing. Ensures that agency terminals are placed in secure locations that prohibit unauthorized use or viewing. Ensures User Agreements are current with current agency head signature. Ensures compliance requirements for CJIS Certification and Recertification for all users. Attends CJIS User's Conferences and required TAC training.

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Completes operational requirements by scheduling and assigning employees; following up on work results. Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

kEY JOB REQUIREMENTS:

High school diploma or GED required. Bachelor’s Degree in Public Administration, Criminal Justice or related field preferred.

Minimum of three (3) years of administrative services and office management experience required.

Prior experience coordinating with all levels of Departmental Divisions; makes decisions and final recommendations which routinely affect the activities of others.

TAC Certification through the GeorgiaBureau of Investigations (GBI) is preferred, or must be obtained within the first 90 days of employment. Valid Georgia driver's license required.

Individual required to establish and evaluate departmental and organizational objectives; independent judgment is required to review and approve major recommendations.

Requires regular, frequent contact with internal and external personnel of influence and decision‑making responsibility to discuss issues of significant importance; requires continuing contact with officials at higher levels. Excellent interpersonal skills are required for working with inter‑organizational teams.

Responsible for supervising and managing GCIC/NCIC records encompassing vast functions with a high‑level accountability for effective operation and results. Requires excellent written, verbal and presentation skills.

Applies, recommends and implements technology concepts to improve the efficiency and effectiveness of the Department.

Requires travel to off‑site locations/school sites.

Moderate duty - On most occasions walking or standing; intermittently sitting, standing, or stooping. Moderate lifting or carrying, fifty (50) lbs. or less.

NOTE: This is a grade 22, 225 day position.

Position Type: FULL TIME

Terminal Agency Clerk (TAC)

Clayton County Public Schools SAFETY AND SECURITY - Jonesboro, Georgia Open in Google Maps

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Applicant Account , Testing
• 1058 Fifth Avenue
• Jonesboro, Georgia 30236
• Phone: [phone]
• Email: [e-mail]

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