RECEPTIONIST/GCIC CLERK

City of Douglasville; Douglasville (GA); On-site; USD 23,000 - 33,000; Full time

Job summary

City of Douglasville is seeking a Receptionist/GCIC Clerk to perform a wide range of clerical, administrative, and GCIC-related duties, including handling inquiries, maintaining records, and processing payments. You will operate GCIC/NCIC systems, run background checks, monitor hits, and support the Police Support Services divisions, including Records, Detectives, and Court operations.

The position requires GCIC Certification and the ability to work flexible hours, including nights and weekends,

Qualifications

• High School diploma or equivalent; six (6) months of secretarial or general administrative work experience.
• Requires GCIC Certification.
• Knowledge of GCIC/NCIC and warrants systems.

Responsibilities

• Handle inquiries, answer phones, greet visitors, and route to appropriate department.
• Enter, receive, and maintain GCIC/NCIC records in state and national systems.
• Run background checks for law enforcement purposes and process related documents.
• Monitor GCIC/NCIC hits and system messages per procedures.
• Provide general clerical support and maintain electronic/paper files.
• Maintain confidential documents in compliance with legal and security requirements.
• Process bonds and bond payments per procedures.
• Assist courts, records divisions, and other agencies with information requests.
• Travel in City vehicles to obtain surveillance video and log evidence.
• Perform other related duties as required.

Skills

City dept knowledge

Office equipment

Verbal & written comms

Multitasking

Customer service

Attention to detail

Time management

Education

High School diploma

GCIC Certification

Tools

GCIC/NCIC

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RECEPTIONIST/GCIC CLERK

Police Support Services Full Time Douglasville, GA, US

2 days ago Requisition ID: 1679

Salary Range: $20.52 To $20.52 Hourly

JOB SUMMARY

The Receptionist/GCIC Clerk performs a wide variety of clerical, administrative, and GCIC-related duties, including handling incoming inquiries, maintaining manual and computerized records, operating criminal justice information systems, processing payments and documentation, and providing administrative support to assigned divisions.

ESSENTIAL JOB FUNCTIONS

• Handle incoming inquiries and requests by answering telephones, routing calls, greeting visitors, and providing information or referring individuals to the appropriate department or personnel;
• Operates GCIC computer equipment to enter, receive, transmit, maintain, and delete records within state and national criminal justice information systems;
• Runs criminal history and driver history reports and conduct authorized background checks for law enforcement employment, ride-along, firearms-related requests, arrests, and other approved purposes;
• Monitors GCIC/NCIC hits and system messages and takes appropriate action in accordance with departmental procedures;
• Provides general clerical and administrative support to the department, including maintaining electronic and paper files, filing correspondence, and supporting administrative workflows;
• Maintains confidential documents, reports, correspondence, and communications in accordance with legal, departmental, and security requirements;
• Processes, posts, and maintains logs and reports requiring signatures or initials;
• Assists courts, records divisions, and other law enforcement agencies by providing authorized information, documentation, and administrative support;
• Accepts, receives, and processes payments related to warrants, citations, and other authorized transactions;
• Calculates bond amounts, completes bond documentation, and processes bond payments in accordance with established procedures;
• Travels in City-owned vehicles to approved locations within Douglas County to obtain surveillance video as requested; properly logs, stores, and maintains video evidence for investigative use;
• Performs other related duties as required.

Detectives Division

• Creates, updates, and disseminates BOLOs on active cases to ensure timely communication with internal personnel and external law enforcement agencies;
• Receives, monitors, and routes investigative tips and case-related information to appropriate detectives, supervisors, or external agencies as required;
• Performs routine clerical and administrative support functions for the Detectives Division, including handling incoming calls, messages, and correspondence related to investigations;
• Maintains, compiles, and reports division statistics and administrative records using both manual and computerized filing systems;
• Creates and disseminates court lists for the Police Department and the District Attorney’s Office;
• Maintains and updates uniform request forms for the Police Department; ensures invoices related to uniform purchases are entered, tracked, and maintained in the City’s designated financial or records management system;
• Supports division operations by maintaining accurate files, records, and documentation related to investigative and administrative activities;
• Performs other related duties as required.

Support Services

• Provides consistent customer service to the public, courts, detention facilities, and internal staff both in person and via telephone;
• Enters, updates, clears, and monitors warrants, missing persons, stolen vehicles, license plates, and related records in GCIC/NCIC and warrant tracking systems;
• Maintains, reviews, revises, and updates jail logs and corresponding jail cards to ensure accuracy, completeness, and compliance with reporting requirements;
• Creates and distributes court lists to the Douglas County Jail, Municipal Court, and other court personnel to support daily court operations;
• Documents citations, cleared warrants, bond paperwork, and daily activity logs required for Support Services functions;
• Relays training requests, open records requests, and other administrative or operational inquiries to appropriate personnel;
• Performs other related duties as required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High School diploma or equivalent; six (6) months of secretarial or general administrative work experience; or an equivalent combination of education and experience.

CERTIFICATION, LICENSE, AND SPECIAL REQUIREMENTS

Requires GCIC Certification.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of all City departments, their functions, and contact information;
• Knowledge of departmental policies and procedures;
• Skill in operating modern office equipment;
• Skill in verbal and written communications;
• Ability to handle multiple interruptions and adjustments to priorities throughout the day;
• Ability to multitask;
• Ability to use tact and courteousness in dealing with the public in person or by phone, as well as employees of the various City departments in all types of contacts arising during daily work activities;
• Ability to write reports and business correspondence;
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public;
• Ability to work various hours including nights and weekends;
• Ability to understand and carry out verbal and written instructions.

PHYSICAL DEMANDS

The work requires prolonged periods of sitting intermittently, standing and walking. Duties involve frequent use of a computer and standard office equipment, including repetitive hand and finger movements for typing and document handling. The position requires adequate visual, auditory, and verbal acuity to communicate effectively, review documents, and perform detailed administrative tasks, including lifting or moving materials or equipment as required by the duties of the position.

WORK ENVIRONMENT

The work is typically performed in a relatively safe, secure, and stable office environment with regular Interaction with the public, law enforcement personnel, and other staff members.