Tennis Pro Shop Manager

Twice; Charlotte (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Access to racquet sports facilities

Growth opportunities

Competitive pay

Job summary

Raintree Country Club seeks an experienced Tennis Pro Shop Manager to oversee daily operations of the racquet sports retail area and support tennis/pickleball programming for members and guests.

The role requires service orientation, organizational skill, and knowledge of racquet sports retail in a private club setting; evenings, weekends, and holidays may be required.

Qualifications

• Experience in pro shop, retail management or customer service at a private club.
• Strong knowledge of tennis/pickleball equipment and trends.
• Excellent communication and organizational skills for a fast-paced club.

Responsibilities

• Oversee daily Tennis Pro Shop operations, including opening/closing procedures.
• Deliver outstanding member service and assist with reservations and events.
• Manage retail sales, inventory, pricing and merchandising for tennis/pickleball.
• Operate POS systems, handle cash and generate sales reports.
• Train and supervise part-time staff; maintain shop appearance.

Skills

Customer service

Organizational skills

Communication

Multitasking

POS systems

Tools

POS systems

Retail software

Job description

Position Overview

Raintree Country Club is seeking an experienced and enthusiastic Tennis Pro Shop Manager to oversee the daily operations of our racquet sports retail environment. This role is essential in delivering an exceptional member experience while supporting the continued growth of tennis and pickleball programming at Raintree.

The ideal candidate is service-driven, highly organized, knowledgeable in racquet sports retail, and thrives in a private club setting.

Pay Range

$20-$22 hourly

Key Responsibilities

• Manage all daily operations of the Tennis Pro Shop, including opening and closing procedures
• Deliver outstanding customer service to Raintree members, guests, and program participants
• Oversee retail sales, inventory management, and merchandising for tennis and pickleball
• Order, receive, price, and merchandise apparel, equipment, accessories, and footwear
• Operate and manage POS systems, cash handling, and sales reporting
• Maintain demo racquet programs and coordinate restringing services
• Assist members with court reservations, lesson registrations, and program inquiries
• Promote and support tennis and pickleball lessons, clinics, leagues, camps, and tournaments
• Collaborate closely with the Director of Racquet Sports and teaching professionals
• Support junior programs, USTA teams, pickleball programming, and special events
• Train and supervise part-time pro shop staff as needed
• Ensure the pro shop is consistently clean, organized, and visually appealing
• Communicate effectively with club leadership and racquet sports staff

Qualifications

• Previous pro shop, retail management, or customer service experience (country club preferred)
• Strong knowledge of tennis and/or pickleball equipment, apparel, and trends
• Excellent communication, organizational, and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable using POS systems and basic sales reporting tools
• Flexible availability including evenings, weekends, and holidays
• Professional appearance and demeanor suitable for a private club environment

Preferred Experience

• Tennis or golf pro shop experience
• Inventory control and merchandising experience
• Familiarity with junior programs, leagues, and tournament operations

Compensation & Benefits

• Competitive pay based on experience
• Access to Raintree Country Club racquet sports facilities
• Positive, team-oriented club culture with growth opportunities