Tennis Pro Shop Manager

Troon; Charlotte, Northern (NC, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Raintree Country Club in Charlotte, NC seeks an experienced Tennis Pro Shop Manager to oversee our racquet sports retail environment and drive member experiences.

You will manage daily operations, lead staff, coordinate lessons and programs, and promote tennis and pickleball, while ensuring accurate inventory, merchandising, and POS reporting.

Qualifications

• Experience in pro shop, retail management, or customer service in a country club setting.
• Strong knowledge of tennis and/or pickleball equipment and trends.
• Excellent communication, organizational, and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Manage daily operations of the Tennis Pro Shop, including opening/closing procedures.
• Provide outstanding customer service to members, guests, and participants.
• Oversee retail sales, inventory, and merchandising for tennis and pickleball.
• Handle apparel, equipment, accessories, and footwear merchandising.
• Operate POS, cash handling, and sales reporting.
• Maintain demo racquets and coordinate restringing services.
• Assist with court reservations, lesson registrations, and program inquiries.
• Promote tennis and pickleball lessons, clinics, leagues, camps, and tournaments.
• Collaborate with Director of Racquet Sports and pros.
• Train and supervise part-time pro shop staff.

Skills

Pro shop management

Retail management

Customer service

POS systems

Inventory control

Merchandising

Cash handling

Event coordination

Interpersonal skills

Communication

Tools

POS software

Inventory software

Job description

Raintree Country Club
Charlotte, NC 28277, USA

Description

Position Overview
Raintree Country Club is seeking an experienced and enthusiastic Tennis Pro Shop Manager to oversee the daily operations of our racquet sports retail environment. This role is essential in delivering an exceptional member experience while supporting the continued growth of tennis and pickleball programming at Raintree.

The ideal candidate is service-driven, highly organized, knowledgeable in racquet sports retail, and thrives in a private club setting.

Pay Range: $20-$22 hourly

Key Responsibilities

Manage all daily operations of the Tennis Pro Shop, including opening and closing procedures

Deliver outstanding customer service to Raintree members, guests, and program participants

Oversee retail sales, inventory management, and merchandising for tennis and pickleball

Order, receive, price, and merchandise apparel, equipment, accessories, and footwear

Operate and manage POS systems, cash handling, and sales reporting

Maintain demo racquet programs and coordinate restringing services

Assist members with court reservations, lesson registrations, and program inquiries

Promote and support tennis and pickleball lessons, clinics, leagues, camps, and tournaments

Collaborate closely with the Director of Racquet Sports and teaching professionals

Support junior programs, USTA teams, pickleball programming, and special events

Train and supervise part-time pro shop staff as needed

Ensure the pro shop is consistently clean, organized, and visually appealing

Communicate effectively with club leadership and racquet sports staff

Qualifications

Previous pro shop, retail management, or customer service experience (country club preferred)

Strong knowledge of tennis and/or pickleball equipment, apparel, and trends

Excellent communication, organizational, and interpersonal skills

Ability to multitask and work efficiently in a fast-paced environment

Comfortable using POS systems and basic sales reporting tools

Flexible availability including evenings, weekends, and holidays

Professional appearance and demeanor suitable for a private club environment

Preferred Experience

Tennis or golf pro shop experience

Inventory control and merchandising experience

Familiarity with junior programs, leagues, and tournament operations

Competitive pay based on experience

Access to Raintree Country Club racquet sports facilities

Positive, team-oriented club culture with growth opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.