Racquets Pro Shop Attendant

Kids for the Future; Boynton Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Hunters Run in Boynton Beach, FL seeks a Pro Shop Attendant to provide exceptional member and guest service while supporting day-to-day Racquet Sports operations, including reservations, merchandise, and communications.

You'll work with the Pro Shop Manager and directors, assisting with court reservations, events, inventory, and POS transactions, ensuring a welcoming, organized, and professional member experience.

Qualifications

• High school diploma or GED required.
• Pro Shop experience in a private club preferred.
• Retail experience is a plus.

Responsibilities

• Greet members and guests and provide information on Racquet Sports programs.
• Assist with court reservations, lessons, clinics, events, and scheduling.
• Support merchandise sales, inventory, and point-of-sale transactions.
• Maintain a clean, organized Pro Shop and communicate program updates.
• Collaborate with staff to ensure a welcoming member experience.

Skills

Member service

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

CourtReserve

POS systems

Basic computer applications

Telephone systems

Job description

Our Team Members Are The Heart Of Our Club

Show Map

• Location 3700 Clubhouse Lane,Boynton Beach, FL, 33436,United States

Description

POSITION SUMMARY:

The Pro Shop Attendant provides exceptional service to members and guests while supporting the day-to-day operation of the Racquet Sports Pro Shop. This position assists with court and program reservations, member inquiries, merchandise sales and presentation, special orders, inventory, and Racquet Sports communications. The Pro Shop Attendant works closely with the Pro Shop Manager, Director of Racquet Sports, teaching professionals, and other team members to ensure a welcoming, organized, and professional member experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Member and Guest Service:

• Greet members and guests in accordance with Hunters Run service standards.
• Provide accurate information regarding Racquet Sports programs, attire, rules, guest policies, tennis and pickleball equipment, merchandise, and general department operations.
• Answer phone calls, emails, and in-person inquiries promptly and professionally.
• Assist members with questions, concerns, and general Racquet Sports needs, referring issues to management when appropriate.

CourtReserve and Scheduling:

• Utilize CourtReserve to assist members with court reservations, lessons, clinics, organized play, events, and other Racquet Sports programming.
• Assist with scheduling lessons, clinics, events, and courts in accordance with department procedures.
• Maintain current knowledge of Racquet Sports programs and schedules in order to provide accurate information to members.

Pro Shop and Retail Support:

• Assist members with merchandise purchases, equipment questions, and special orders.
• Assist with receiving, preparing, displaying, and maintaining merchandise on the Pro Shop floor.
• Assist with monthly inventory and other inventory-control procedures.
• Maintain a clean, organized, and professional Pro Shop environment.
• Assist with sales, returns, and member charges using the club’s approved point-of-sale system.

Programs and Communication:

• Promote Racquet Sports programs, events, and activities and assist members with registration and participation information.
• Communicate program updates and operational information accurately and professionally.
• Assist with Racquet Sports events and special programming as assigned.

Club Rules and Operational Support:

• Maintain working knowledge of Racquet Sports policies, dress codes, guest procedures, reservation rules, and program guidelines.
• Professionally communicate and consistently enforce club and Racquet Sports policies.
• Identify operational concerns or opportunities for improvement and communicate them to Racquet Sports management.
• Provide support in other areas of the Racquet Sports operation as needed and directed.
• Perform other duties and responsibilities as assigned by the Pro Shop Manager, Director of Racquet Sports.

Education / Experience

• High school diploma or GED.
• Prior Pro Shop experience in a private county club and knowledge of tennis or pickleball is preferred.
• Retail experience is a plus.

Licenses or Certificates

Not required

Qualifications/Skills

• Excellent member-service, communication, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with CourtReserve, basic computer applications, telephone systems, and point-of-sale systems, or the ability to learn them quickly.
• Ability to read, write, and understand schedules, invoices, work orders, program information, and other business documents.
• Ability to work effectively as part of a team in a fast-paced, member-focused environment.
• Dependable, professional, and able to manage multiple priorities.

Physical Requirements

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• Must be able to lift and move up to 25 lbs.
• Frequent standing, walking, reaching, bending, turning, and stooping.
• Normal vision and hearing ranges required.

Grooming

• All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)