Tennis Pro Shop Manager

Troon; Charlotte (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off

Job summary

Raintree Country Club, located in Charlotte, NC, seeks a full-time Tennis Pro Shop Manager to oversee daily racquet sports retail operations and deliver an exceptional member experience. You will lead retail activities for tennis and pickleball, manage inventory, POS, and staff, and collaborate with racquet sports leadership.

The role demands service-driven, highly organized professionals with knowledge of racquet sports retail, thriving in a private club environment.

Qualifications

• Experience in pro shop retail or customer service is required.
• Knowledge of tennis/pickleball equipment, apparel and trends.
• Strong communication and organizational skills required.

Responsibilities

• Oversee daily Tennis Pro Shop operations, opening/closing.
• Deliver outstanding service to members and guests.
• Manage retail sales, inventory, and merchandising for tennis/pickleball.

Skills

Customer service

Organizational skills

Communication

Multitasking

Tools

POS systems

Sales reporting tools

Job description

Raintree Country Club

Raintree Country Club, located in Charlotte, NC, is pleased to announce an excellent career opportunity for a full-time Tennis Pro Shop Manager! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of tennis club operations. As an associate of Troon, you will contribute to a global leader in tennis, golf and community management.

Compensation:

$20.00 - $22.00 per hour

Schedule:

Flexible availability required, including evenings, weekends, and holidays.

Summary:

Oversee the daily operations of our racquet sports retail environment. This role is essential in delivering an exceptional member experience while supporting the continued growth of tennis and pickleball programming at Raintree. The ideal candidate is service-driven, highly organized, knowledgeable in racquet sports retail, and thrives in a private club setting.

Key Responsibilities:

• Manages all daily operations of the Tennis Pro Shop, including opening and closing procedures.
• Delivers outstanding customer service to members, guests, and program participants.
• Oversees retail sales, inventory management, and merchandising for tennis and pickleball.
• Orders, receives, prices, and merchandises apparel, equipment, accessories, and footwear.
• Operates and manages POS systems, cash handling, and sales reporting.
• Maintains demo racquet programs and coordinates restringing services.
• Assists members with court reservations, lesson registrations, and program inquiries.
• Promotes and supports tennis and pickleball lessons, clinics, leagues, camps, and tournaments.
• Collaborates closely with the Director of Racquet Sports and teaching professionals.
• Supports junior programs, USTA teams, pickleball programming, and special events.
• Trains and supervises part-time pro shop staff as needed.
• Ensures the pro shop is consistently clean, organized, and visually appealing.
• Communicates effectively with club leadership and racquet sports staff.

Qualifications:

• Previous pro shop, retail management, or customer service experience; country club experience preferred.
• Strong knowledge of tennis and/or pickleball equipment, apparel, and trends.
• Excellent communication, organizational, and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable using POS systems and basic sales reporting tools.
• Professional appearance and demeanor suitable for a private club environment.

Preferred Experience:

• Tennis or golf pro shop experience.
• Inventory control and merchandising experience.
• Familiarity with junior programs, leagues, and tournament operations.

What We Offer:

• Competitive pay based on experience.
• Access to club racquet sports facilities.
• Positive, team-oriented club culture with growth opportunities.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.