Leasing Consultant - Arrive Inner Harbor

Trinity Property Consultants; Baltimore (MD); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Medical Vision

Dental coverage

401K match

Life Insurance

Holidays & vacation

Job summary

Trinity Property Consultants is seeking a Leasing Consultant to welcome prospective residents, lease units, and coordinate a seamless move-in experience. You will drive occupancy through effective marketing and superior service.

The role requires 1+ year in customer service or sales, with multifamily leasing preferred, and proficiency in MS Office plus property management tools. This full-time position includes a comprehensive benefits package and a schedule with evenings, weekends, and holidays.

Qualifications

• At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
• High school diploma or equivalent required; knowledge of Fair Housing laws a plus.
• Proficient with MS Office; experience with Yardi/Entrata is a bonus.

Responsibilities

• Show, lease, and welcome prospective residents to the property.
• Process rental applications accurately and efficiently.
• Provide excellent resident service and respond to inquiries.
• Coordinate move-ins and move-outs; maintain resident files.

Skills

Customer service

Sales

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Yardi

Entrata

EliseAI

Celeri

Social media

Job description

About Trinity Property Consultants

At Trinity Property Consultants, yourexpertisefuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’vebeen a leader in the multifamily industry for over25years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more thangreat placesto live –we’recreating vibrant communities and meaningful careers.

Compensation: $20 to $23 hourly, depending on experience, plus lease commissions and lease renewal bonuses.

Schedule: This is a full‑time position, scheduled five days per week, with two days off.

• Monday through Friday, 9:00 a.m. to 6:00 p.m.


• Saturday, 10:00 a.m. to 5:00 p.m.


• Sunday, 12:00 p.m. to 5:00 p.m.

The Opportunity

As a LeasingConsultant, you will be the face of the property, providing exceptional customer service while driving leasing goals and creating a seamless experience for prospective and current residents. You’llhave the opportunity to grow your career in multifamily property management while helping shape a welcoming, thriving community.

WhatYou’llOwn

Leasing & Sales

• Show, lease, and welcome prospective residents to the property.


• Assistin completingmarket surveys and execute marketing strategies tomaintainstrong occupancy.


• Process rental applications accurately and efficiently.


• Guide residents through move-in, ensuring a smooth experience.

Resident Experience & Service

• Provide superior customer service, responding promptly and professionally to resident inquiries or concerns.


• Process maintenance requests and work with the team to ensuretimelyresolution.


• Maintain resident files with completeness and accuracy.

Operational & AdministrativePerformance

• Maintain daily updates of unit availability and community calendars.


• Perform regular inspections to ensure all units meet Trinity's move-in ready standards.


• Support property management withadministrativeduties, phone support, and other tasks as needed.


• Conduct move-out inspections andassistwith property turnover procedures.


• Handle resident collectionsin accordance withTrinity's standards.

What You Bring

• Customer Focus: Passion for providing a high-quality, personalized experience for residents.


• SalesDrive: Consistently achieve leasingobjectives while upholding the highest standards of professionalism.


• Organization & Efficiency: Ability to manage multiple tasks, prioritize wisely, andmaintainaccuraterecords.


• Communication: Strong verbal and written communication skills to interact effectively with residents, prospects, and the team.


• Problem Solving: Able to handle high-stress situations and resolve conflicts constructively.

Qualifications

• Experience: At least 1 year in a customer service or sales role; multifamily leasing experience preferred.


• Education: High school diploma or equivalentrequired;additionaleducation or certificationsarea plus(e.g.knowledge of Fair Housing laws and regulations).


• Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook). Experience with Yardi, Entrata,EliseAI,Celeriand social mediais a bonus.

Requirements

Availability & Travel

This positionwillrequireavailability for nights, weekends, and holidays as needed.Active participation in team functions and regionalorcompany activities is expected.

Physical Demands

This positionnecessitatesregular periods of sitting, standing, walking, as well as use of hands and arms. Occasional climbing may berequired. Extended use of computers or telephones is also necessary. The rolemay requirelifting upto 25 pounds independently, and occasionally up to 50 pounds withassistance. The ability to respond promptly to both visual and auditory alarms is essential. Candidates must be able to work both indoors and outdoors under various weather conditions, including rain, snow, heat, hail, wind, and sleet.

We Take Care of You

• Medical, Dental & Vision: Highlights include company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at anadditionalcost.


• Retirement Plans (401K): The company matches the employee's contribution up to 2% of salary.


• Life & Disability Insurance: We provide up to $25,000 in life insurance and AD&D, short and long-term disability when enrolled in a medical plan.


• Time Off: 11 paid holidays, 2-4 weeks of vacation (based on tenure), and paid sick time.


• Referral Bonuses: $1,000 referral bonuses for eligible hires.


• Volunteer Time Off: Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events).


• Perks: Professional development, tuition reimbursement, employee discounts, and more.

Our Commitment to Belonging

Trinity Property Consultants is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion,disabilityor other protected classes.

Ready to Join Us?

Explore whatit'slike to grow your career with a company that values people as much as performance.

Note:This job description includes the core Leasing Consultant responsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion.

Trinity Property Consultants is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Trinity Property Consultants prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.