Tenant Involvement and Engagement Officer (12 Month Secondment)

Humbercare Ltd; Hull (TX); On-site; USD 47,000 - 64,000; Full time

Job summary

Humbercare Ltd. is seeking a dedicated professional to lead tenant involvement and engagement across Chrysalis Housing Service.

You will drive tenant scrutiny, co-production activities and feedback loops, ensuring complaints are handled promptly and transparently. You’ll develop information channels, newsletters and annual reports, aligning with equality, diversity and inclusion principles, and work with tenants to shape service design and governance.

Qualifications

• Customer Service Qualification or minimum of 2 years working experience within the health and social care sector.
• Sound technical knowledge of the principles and approaches to tenant involvement and engagement, including co-production, consultation and speaking up forums.
• Excellent communication and interpersonal skills, IT and presentation skills, with proven ability and experience with customer service, complaints handling and report production.
• Ability to consult, lead change and drive service and performance improvements.
• Experience with issues faced by people with history of substance misuse, ill mental health, homelessness, and/or offending behaviour with understanding of diverse needs.
• Full UK driving licence and access to own transport.

Responsibilities

• Leading on the delivery of Humbercare's vision for Tenant Involvement and Engagement.
• Leading on ensuring that the Chrysalis Housing Service meets the minimum requirements of the Regulator of Social Housing’s Transparency, Influence and Accountability Standard.
• Ensuring that Chrysalis Housing Service provides information and communication appropriate to all tenants, including equality, diversity, and inclusion.
• Ensuring that tenants have opportunities to scrutinise, influence and be involved in service delivery, design and governance including user panels and groups.
• Ensuring tenants' complaints are listened to, addressed fairly, effectively, and promptly.
• Formulating newsletters and annual reports to provide relevant information and performance data to tenants, ensuring their views are considered.

Skills

Customer service

Health and social care

Equality & inclusion

Communication skills

Report production

Driving licence

Job description

• Leading on the delivery of Humbercare's vision for Tenant Involvement and Engagement;
• Leading on ensuring that the Chrysalis Housing Service meets the minimum requirements of the Regulator of Social Housing’s Transparency, Influence and Accountability Standard;
• Ensuring that the Chrysalis Housing Service provides choice, information and communication that is appropriate to the needs of all tenants, ensuring this incorporates the principles of equality, diversity, and inclusion;
• Ensuring that all tenants have opportunities to scrutinise, influence and be involved in service delivery, design and governance including the delivery of service user panels and groups;
• Ensuring that tenants' complaints are listened to, addressed fairly, effectively, and promptly;
• Formulating newsletters and annual reports to provide relevant information and service performance data to tenants, whilst ensuring tenants' views have been considered.
• Customer Service Qualification or minimum of 2 years working experience within the health and social care sector.
• Sound technical knowledge of the principles, practice and different approaches to tenant involvement and engagement, including co-production, consultation and speaking up forums, and technical knowledge of the Regulator of Social Housing's Transparency, Influence and Accountability Standard, April 2024;
• Working experience and technical knowledge of the issues faced by people with a history of substance misuse, ill mental health, homelessness, and/or offending behaviour with an understanding of the diverse needs of those individuals, including those arising from protected characteristics, language barriers and additional needs;
• Excellent communication and interpersonal skills, IT and presentation skills, with proven ability and experience with customer service, complaints handling and report production;
• Ability to consult, lead change and drive service and performance improvements;
• Full UK driving licence and access to own transport.

Contract

• Full time, Permanent, 40 hrs p/w