Tenant Engagement & Community Services Specialist

Socket.dev; Dayton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Homefull seeks an Engagement Specialist to foster tenant engagement, coordinate supportive services, and promote community involvement. You will interact with tenants, support program operations, and help ensure safety and confidential communication in a housing program environment.

The role emphasizes de-escalation, strong interpersonal skills, and collaboration with maintenance and support staff to deliver essential services to tenants.

Qualifications

• Bachelor's degree in social services or related field preferred.
• Strong people skills and ability to deescalate.
• Excellent oral and written communication.
• Understanding of homelessness and related challenges.
• Proficient in Microsoft Office.
• Able to work with diverse backgrounds.

Responsibilities

• Engage tenants and promote community involvement.
• Coordinate supportive services with external providers.
• Maintain day-to-day housing program operations.
• Record incidents and maintain logs accurately.
• Ensure safety and respond to emergencies as needed.
• Communicate professionally and confidentially.
• De-escalate conflicts and refer to the team as needed.
• Represent Homefull professionally at events and work.
• Collaborate with staff to support tenant wellbeing.

Skills

People skills

Deescalation

Oral communication

Written communication

Microsoft Office

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Outlook

Job description

Homefull seeks an Engagement Specialist to foster tenant engagement, coordinate supportive services, and promote community involvement. You will interact with tenants, support program operations, and help ensure safety and confidential communication in a housing program environment.

The role emphasizes de-escalation, strong interpersonal skills, and collaboration with maintenance and support staff to deliver essential services to tenants.