Part-Time Tenant Engagement & Community Specialist

ADP; Dayton (OH); On-site; USD 17,000 - 28,000; Part time

Job summary

Homefull in Dayton, OH is seeking an Engagement Specialist (part-time) to create a positive tenant environment, build relationships, and coordinate supportive services within the housing program. You will interact with tenants, promote community involvement, and help ensure smooth day-to-day operations.

The role requires strong communication, de-escalation skills, and the ability to work with diverse staff and tenants.

Qualifications

• Bachelor's degree in social services, behavioral services or related experience preferred.
• Strong people skills and ability to deescalate difficult situations.
• Exceptional oral and written communication skills.
• Basic understanding of homelessness and related services preferred.

Responsibilities

• Perform duties and responsibilities in alignment with the scheduled shift to ensure the consistent operation of the housing program.
• Interact with tenants in common spaces to create a supportive and welcoming atmosphere, encouraging participation in program activities.
• Assist supportive services staff in coordinating services for tenants, including contacting external service providers as necessary to meet tenants’ needs.
• Collaborate with supportive services staff in the planning, facilitation, and promotion of activities, support groups, and community meetings to engage tenants and promote a sense of community.
• Manage day-to-day operations within the program office, including checking visitors in and out, answering telephones, and monitoring security systems to maintain a safe and organized environment.
• Oversee safety and security in general access areas, ensuring building rules are followed and responding appropriately to any security concerns.
• Act quickly and appropriately in response to emergencies, including contacting emergency-response systems and taking immediate action as necessary.
• Foster meaningful relationships with tenants to encourage continued engagement with supportive services, contributing to their overall well-being and stability.
• Record significant events involving tenants and building operations in the daily logbook, ensuring that entries are accurate and reviewed regularly; including incident reports when needed.
• Report all incidents or the presence of first responders to the on-call program manager.
• Address tenant complaints with empathy and professionalism, working with the supportive services team to resolve issues promptly.
• Work effectively with supportive service and maintenance staff, as well as visiting staff, to ensure smooth operations and refer tenants to the appropriate team members when necessary.
• Maintain accuracy, clarity, and confidentiality in all professional communications, including verbal, written, and electronic correspondence.
• Utilize de-escalation techniques when necessary to manage challenging situations and maintain a peaceful and respectful environment.
• Exhibit strong work ethic through punctuality, preparedness, and a commitment to fulfilling assigned responsibilities.
• Perform other related duties as assigned to support the overall success of the housing program and tenant services.

Skills

People skills

De-escalation

Oral and written communication

Microsoft Office

Organization

Education

Bachelor's degree in social services, behavioral services or related experience

Tools

Microsoft Office Suite

Job description

Homefull in Dayton, OH is seeking an Engagement Specialist (part-time) to create a positive tenant environment, build relationships, and coordinate supportive services within the housing program. You will interact with tenants, promote community involvement, and help ensure smooth day-to-day operations.

The role requires strong communication, de-escalation skills, and the ability to work with diverse staff and tenants.