Tenant Accounts & Collections Specialist

Default Brand; Buffalo (NY); On-site; USD 63,000 - 73,000; Full time

Job summary

Default Brand is seeking an experienced Accounts Receivable/Collections professional in Buffalo, NY. The role focuses on delinquency resolutions, tenant billing, and lien support within lease administration. You will coordinate with Billing, Lease Administration, and legal teams to ensure accurate invoicing and filed claims.

The ideal candidate has 5+ years in related roles, strong communication, and real estate billing experience. This full-time position offers competitive pay and benefits.

Qualifications

• Five+ years in accounts receivable, collections, or related roles.
• Experience reviewing account activity, reconciling balances, and interpreting lease terms.
• Strong written and verbal communication for delinquent balances and professional correspondence.
• Detail-oriented and professional handling sensitive tenant accounts and bankruptcy-related docs.
• Ability to manage multiple priorities and collaborate with tenants, attorneys, leasing, billing.
• Proficiency with MS Outlook, Word, Excel; MRI Software experience preferred.
• Commercial real estate or lease administration experience preferred.

Responsibilities

• Monitor weekly open-rent and monthly AR reports; review tenant billing and payments to resolve delinquencies.
• Contact tenants about past-due rent; negotiate repayment plans and document collection activity.
• Resolve billing discrepancies by reviewing lease terms, CAM, utilities, and invoices; prepare revisions and credits.
• Coordinate billing changes with Billing and Lease Administration for accurate invoicing.
• Escalate issues to leasing, management, legal collections, and counsel; participate in weekly default meetings.
• Maintain and update list of outstanding disputes with regular follow-up.
• Initiate and monitor default activity, including letters with Litigation Paralegal; track waiting periods and report status.
• Work with cash receipts team to apply funds correctly.
• Prepare bankruptcy proof-of-claim support with pre-petition and lease-rejection amounts.
• Present status of accounts to senior management.

Skills

Accounts receivable

Collections

Communication

Detail-oriented

Multitasking

Team collaboration

Education

Associate degree preferred

Tools

MRI Software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Default Brand is seeking an experienced Accounts Receivable/Collections professional in Buffalo, NY. The role focuses on delinquency resolutions, tenant billing, and lien support within lease administration. You will coordinate with Billing, Lease Administration, and legal teams to ensure accurate invoicing and filed claims.

The ideal candidate has 5+ years in related roles, strong communication, and real estate billing experience. This full-time position offers competitive pay and benefits.