Tenant Account Specialist

Regency Centers Corporation; Jacksonville (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

PTO 23+ days

11 paid holidays

Health Advocacy & EAP

401(k) with company match

Stock anniversary grants

HSA & FSA

Company paid Life/AD&D

Voluntary benefits

Volunteer time off

Job summary

Regency Centers, located in Jacksonville, FL, seeks a Tenant Account Specialist to join its corporate office on a hybrid schedule after training. You will manage tenant payments and resolve significant AR balances by interpreting leases and coordinating with Accounting, Legal, Property Management, and auditors.

The role requires 1–3 years in Accounts Receivable and collections, strong communication, detail orientation, and proficiency with Microsoft Office; JD Edwards is a plus.

Qualifications

• Bachelor's degree in accounting, finance or business-related field or equivalent work experience in a related field.
• 1–3 years experience in a professional office environment
• 1–3 years experience in Accounts Receivable with collections and dispute resolution knowledge
• Proficiency with Microsoft Office Suite

Responsibilities

• Apply tenant payments and pursue significant open AR balances with lease interpretation and reconciliations.
• Maintain the dispute database with case summaries and disputed amounts; act as liaison with Accounting, Legal and Management.
• Coordinate recovery audits with tenants or auditors and issue audit findings.
• Support resolution of tenant disputes and ensure timely, accurate communications.

Skills

Attention to detail

Analytical skills

Problem-solving

Decisiveness

Time management

Communication skills

Organization

Writing clear language

Education

Bachelor's degree in accounting, finance or business-related field

Tools

JD Edwards

Job description

Job Description

At Regency Centers, our people are our greatest asset and we believe that our highly skilled and talented team makes us better. We are seeking a Tenant Account Specialist to join our corporate office located in Jacksonville, Florida. This is a hybrid opportunity with 3 days in the office and 2 days working remotely after the training period. The Tenant Account Specialist is responsible for managing tenant payment applications and resolving significant open accounts receivable (AR) balances. This includes interpreting lease agreements and reconciling discrepancies by collaborating with Property Accounting, Legal, Property Management, and third‑party auditors. Acts as the primary liaison for tenant disputes, maintaining the dispute database with detailed case information and coordinating resolution efforts. Also oversees recovery audits by facilitating communication and issue resolution among internal teams and external auditors through the issuance of audit findings.

What You’ll Be Doing

Responsible for applying tenant payments and pursuing significant tenants’ open AR balances by following up with issues related to lease contract interpretation and reconciliation calculations, working with Property Accounting, Legal, Property Management and third‑party auditors to resolve with tenants.

Manage significant tenant dispute/open inquiries within the dispute database by providing tenant’s information, summary of dispute, and disputed amount. Serve as a liaison between tenant and Property Accounting team. When escalation required, facilitate dispute resolution with Property Accounting, Property Management and/or Legal.

Coordinate recovery audits with tenant representatives or third‑party auditors; work with Property Manager, Tenant Dispute Accountant, Manager of AR Reporting & Collections, Property Accounting, Legal and the auditor to resolve issues and perform all necessary steps through issuance of audit finding letter.

Are You Qualified?

• Bachelor’s degree in accounting, finance or business‑related field or equivalent work experience in a related field
• 1–3 years previous experience in a professional office environment
• 1–3 years previous experience working in an Accounts Receivable department (preferred)
• 1–3 years previous collections and dispute resolution experience
• Intermediate level proficiency with Microsoft Suite
• Knowledge of JD Edwards or other financial reporting software (preferred)
• Strong attention to detail while completing multiple or repetitive tasks
• Demonstrates a serious commitment to accuracy and quality while meeting goals or deadlines
• Decisiveness, analytical and problem‑solving skills
• Priority setting, organization and time‑management skills
• Strong communication skills (interpersonal savvy, customer focus, oral and written communication)
• Trust and integrity
• Strong relationship building skills (among tenants and peers)
• Ability to read and comprehend legal documents
• Strong quantitative and analytical skills
• Writing with precise language to creatively communicate complex information to tenants, legal reps, third‑party auditors, PA, PMs & ROs interpreting lease language and explaining billing

* Regency Centers will not sponsor employment‑based immigration petitions or applications for this position, including but not limited to H‑1B, TN visa, or permanent residency.

A Little Bit About Us

We own and operate premier shopping centers in suburban neighborhoods in the top cities and markets across the country. We live by a strong set of values, which have guided us for more than 60 years. Our centers thrive with highly productive grocers, restaurants, service providers, and terrific retailers that connect to their communities and customers. We are also active developers of new shopping centers that feature great merchandising, placemaking, and customer engagement as part of our Fresh Look program.

Work/Life Balance

• 23+ PTO days annually
• 11 paid holidays (in addition to PTO)
• Paid leave programs (parental, compassion, bereavement, jury duty, and military)
• Health Advocacy + Employee Assistance Program (EAP)

Hybrid Work Schedule

• Modified in‑office hours
• Dedicated remote work days
• 401(k) with a generous company match plus corporate profit sharing
• Anniversary stock grant awards
• Health Savings Account (HSA), Health Care FSA, and Dependent Care FSA
• 100% company paid Life Insurance/AD&D and Disability Insurance
• Voluntary benefits (supplemental life/AD&D, critical illness, accident, hospital indemnity, and identity theft)
• Student loan repayment resources

Health and Wellness

• Medical, Dental and Vision Insurance
• Award winning and incentives‑based wellbeing program through Personify Health
• Family planning, mental health, and pain management programs

Community Focused

• 52 hours per year of paid Volunteer Time Off
• Company gift matching

Growth and Development

• Continued education opportunities
• Professional membership support
• Employee Resource Groups

*Regency Centers is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. Applicants are encouraged to confidentially self‑identify as to disability and/or protected veteran status when applying. Employment is contingent upon successful completion of background investigation. Regency Centers is a smoke‑free and drug‑free workplace. Pre‑employment drug screening is required. No recruiters or agencies without a previously signed contract. Only candidates whose profiles closely match requirements will be contacted during this search.