Temporary Work Control Specialist

The University of Texas at Austin; Austin (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive health benefits

Tuition assistance

Flexible spending account options

Robust training access

Job summary

The University of Texas at Austin is seeking a Temporary Work Control Specialist to provide administrative support. This role involves issuing keys, data entry, and ensuring excellent customer service. Preferred candidates will have strong experience in work-order control environments and familiarity with Microsoft Office.

This position offers competitive health benefits, generous paid time off, and opportunities for training and development.

Qualifications

• Minimum of three years in a work-order control environment.
• One year of experience using integrated work-order management system.
• Two years of intermediate experience with data entry.

Responsibilities

• Issue and process keys while adhering to security policies.
• Maintain the accuracy of the filing system.
• Assist with key deliveries to satellite campuses.

Skills

Customer service

Data entry

Communication

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

High school graduation or GED

Tools

Integrated work-order management system

Job description

Job Title

Temporary Work Control Specialist

Location

Austin, TX

Purpose

This temporary position will assist Lock and Key Services with administrative support tasks, which include direct customer service, data entry, and other clerical functions.

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 7.75% employer matching funds
• Additional voluntary retirement programs: Tax‑Sheltered Annuity 403(b) and a deferred compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin’s libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

Responsibilities

• Issue keys to keyholders at the customer service counter while adhering to key security policies. Receive and process returned keys from customers. Answer incoming phone calls, assisting with questions and client requests.
• File and assist in maintaining the accuracy of the filing system to be able to retrieve information when needed. Assist in preparing requested keys for satellite campus for delivery via courier service. Assist in preparing keys for contractor key requests. May assist with maintenance of key system records and verify accuracy of key bittings.
• Work in a fast‑paced environment while maintaining a superior level of customer service, cooperation, and collaboration. Requires initiative to work independently and as a team member, and follow standard operating procedures. Ability to accept constructive feedback as necessary.
• Perform data entry with a high degree of accuracy.
• Follow policies and maintain security of keys and key information.
• Other related duties will be assigned, including working with other departments within the Facilities Planning and Management portfolio. Occasional overtime may be required to support organizational goals and objectives. Will push, pull, and lift.

Required Qualifications

• High school graduation or GED.
• Three years of experience in a work‑order control environment.
• One year of intermediate experience using an integrated work‑order management system.
• Two years of above‑average experience with data entry with a high degree of accuracy.
• Two years of intermediate experience using Microsoft Word, Outlook, and Excel.
• Excellent telephone and email etiquette.

Preferred Qualifications

• Bachelor’s degree in business administration or similar.
• More than three years of broad‑based experience in a Lock & Key Services type operation.
• More than one year of experience using an integrated work‑order management system.
• Two or more years of above‑average experience with data entry with a high degree of accuracy.
• More than two years of experience using Microsoft Word, Outlook, and Excel.
• Experience with direct customer service.
• Excellent telephone etiquette.

Salary

$18.00 per hour

Working Conditions

• All weather conditions
• Standard office
• Keyboard
• Manual dexterityClimbing of stairs
• Lifting and moving

Work Shift

Set schedule of 35‑40 hours per week, Monday‑Friday between 8:00 am‑4:00 pm for a term of 6 months. Occasional overtime work may be required per operational requirements.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I‑9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E‑Verify

The University of Texas at Austin uses E‑Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E‑Verify is 854197. For more information about E‑Verify, please see the following:

• E‑Verify Poster (English and Spanish) – PDF
• Right to Work Poster (English) – PDF
• Right to Work Poster (Spanish) – PDF

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified as a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP‑3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.