Temporary Utility Service Planner

Navajo Tribal Utility Authority; Winslow (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Navajo Tribal Utility Authority in Winslow, AZ seeks a qualified professional to manage and coordinate work orders across multiple utility departments. The role emphasizes SAP-based processing, reporting, and customer service excellence.

Ideal candidates bring 2–3 years' experience in communications, computer systems, and statistical work, with an associate degree and proficiency in MS Office. Navajo language skills are preferred, and a valid driver's license is required.

Qualifications

• Associate degree in a related field is required.
• 2–3 years' experience in communication systems.
• 2–3 years' experience in comprehensive computerized systems.
• 2–3 years' experience in computer systems.
• 2–3 years' experience in customer service management.
• 2–3 years' experience in statistical work.
• Proficient in MS Office Suite (Word, Excel, Access, PowerPoint).
• Navajo speaking is preferred.
• Valid driver's license required.

Responsibilities

• Coordinate workloads, personnel, and resources for work orders and settlements using SAP.
• Coordinate activities and work orders for Meter Readers and various departments.
• Review notifications and reports on diversions, faulty meters, and faults; coordinate investigations.
• Assist with planning requirements and timeframe estimates for maintenance work.
• Create and review weekly/monthly reports and schedule reviews to evaluate performance and improvements.
• Provide excellent service and information on utility service orders to customers.
• Distribute reports and statistical data to management and foremen.
• Communicate with supervisors to maintain information flow and notify departments of changes to work orders.
• Perform other duties as assigned.

Skills

Navajo language

Driver's License

MS Office Suite

Education

Associate degree in related field

Tools

SAP

Job description

MINIMUM REQUIRED QUALIFICATIONS

• Associate degree in a related field
• 2 - 3 years' experience in communication systems.
• 2 - 3 years' experience in comprehensive computerized systems.
• 2 - 3 years' experience in computer systems.
• 2 - 3 years' experience in customer service management.
• 2 - 3 years' experience in statistical work.
• Proficient in MS Office Suite (Word, Excel, MS Access based databases, and PowerPoint).
• Navajo speaking is preferred.
• Valid Driver's License (subject to motor vehicle review)

JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:

• Works with departments to determine workloads, personnel availability and resources required for performing capital, operational and maintenance workorders. Performs the notification to workorder conversions and workorder settlements with the utility departments utilizing the SAP business software system.
• Coordinates the activities and Work/Service orders of the Meter Readers and Electric, Water, Wastewater and Natural Gas Departments.
• Reviews notifications, and reports of attempted diversions, defective meters, and other faults within the utility systems. Coordinates the investigation and corrections with each appropriate department.
• Assists with the development of planning requirements and timeframe estimations for maintenance work performed by Activity Groups.
• Create and review weekly/monthly reports and schedule review summary to evaluate performance and offer suggestions to actions required for improving service and performance.
• Provides excellent service and information on utility service orders to customers.
• Distributes reports and statistical data to management, superintendents and foremen.
• Communicates with supervisors to keep all lines of information flowing and advise departments of changes to work orders.
• Performs other duties as assigned or requested.

Navajo Preference

Navajo Veteran Preference

This institution is an equal opportunity provider and employer.