Temporary Utility Service Planner

Navajo Tribal Utility Authority; Arizona; On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Navajo Preference

Navajo Veteran Preference

Job summary

Navajo Tribal Utility Authority in Arizona seeks a detail-oriented professional with 2–3 years in communications, systems, and customer service management. The role focuses on coordinating workorders across multiple utility departments, using SAP, and delivering reliable service to customers.

The candidate will help plan maintenance, generate regular performance reports, and assist in evaluating and improving operations.

Qualifications

• Associate degree required with 2–3 years in communications, computer systems, and customer service management.
• Experience in statistical work and use of SAP or similar ERP systems is preferred.
• Navajo language ability is preferred; valid driver’s license required.

Responsibilities

• Coordinate workloads, personnel, and resources for capital, operational, and maintenance workorders; notify and settle workorders with utility departments using SAP.
• Direct Meter Readers and Electric, Water, Wastewater, and Natural Gas department service orders.
• Review notifications, diversions, defective meters, and other faults; coordinate investigations with relevant departments.
• Assist with planning requirements and timeframe estimations for maintenance work by Activity Groups.
• Create and review weekly/monthly reports and summaries; suggest actions to improve service and performance.
• Provide excellent service and information on utility orders to customers; distribute reports to management and foremen.
• Communicate changes to work orders across supervisors and departments; perform other duties as assigned.

Skills

Communication systems

Customer service management

Statistical work

MS Office Suite

Bilingual Navajo preferred

Education

Associate degree in related field

Tools

MS Office Suite (Word, Excel, Access, PowerPoint)

Job description

MINIMUM REQUIRED QUALIFICATIONS

• Associate degree in a related field
• 2 - 3 years' experience in communication systems.
• 2 - 3 years' experience in comprehensive computerized systems.
• 2 - 3 years' experience in computer systems.
• 2 - 3 years' experience in customer service management.
• 2 - 3 years' experience in statistical work.
• Proficient in MS Office Suite (Word, Excel, MS Access based databases, and PowerPoint).
• Navajo speaking is preferred.
• Valid Driver's License (subject to motor vehicle review)

JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:

• Works with departments to determine workloads, personnel availability and resources required for performing capital, operational and maintenance workorders. Performs the notification to workorder conversions and workorder settlements with the utility departments utilizing the SAP business software system.
• Coordinates the activities and Work/Service orders of the Meter Readers and Electric, Water, Wastewater and Natural Gas Departments.
• Reviews notifications, and reports of attempted diversions, defective meters, and other faults within the utility systems. Coordinates the investigation and corrections with each appropriate department.
• Assists with the development of planning requirements and timeframe estimations for maintenance work performed by Activity Groups.
• Create and review weekly/monthly reports and schedule review summary to evaluate performance and offer suggestions to actions required for improving service and performance.
• Provides excellent service and information on utility service orders to customers.
• Distributes reports and statistical data to management, superintendents and foremen.
• Communicates with supervisors to keep all lines of information flowing and advise departments of changes to work orders.
• Performs other duties as assigned or requested.

Navajo Preference

Navajo Veteran Preference

This institution is an equal opportunity provider and employer.