Temporary Case Manager

St.-Vincent-De-Paul-Society-of-SAN-Francisco-; San Francisco (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Vincent de Paul Society of San Francisco is hiring a Temporary Case Manager to deliver direct client services at our MSC homeless shelter.

You will assess client needs, develop service plans, coordinate referrals, and maintain accurate records to support client stability and program outcomes. The role requires BA degree and prior case management experience, with strong skills in counseling, advocacy, and Motivational Interviewing.

Qualifications

• BA degree in social services, psychology, or another related field (equivalent work experience may be accepted)
• Previous demonstrated Case Management experience is required, preferably for chronically homeless clients
• Demonstrated skills in counseling, case management, and client advocacy
• Familiarity with Harm Reduction, Motivational Interviewing and OARS
• Strong interpersonal, verbal, and written communication skills in English
• Understanding of homeless issues, including race, class, gender, and sexual identity
• Understanding of Housing First Approach and coordinated entry system
• Knowledge of SF homeless shelter systems and services
• Commitment to open, direct, non-violent communication
• Ability to de-escalate crisis situations and make decisions under pressure
• Proficient reporting skills including data entry, Excel, and Word processing
• Ability to maintain professional boundaries with clients, volunteers, and staff
• Commitment to the mission of St. Vincent de Paul Society of San Francisco

Responsibilities

• Provide direct client services: individual peer counseling, case management, advocacy, and accompaniment
• Provide direct case management services to assigned clients/guests
• Conduct assessments and develop individualized service plans
• Coordinate referrals and connect clients to appropriate resources
• Maintain accurate and timely documentation
• Collaborate with program staff to support client stability and outcomes
• Ensure Coordinated Entry Case Management Services at MSC are complying by regularly monitoring client activity related to achieving personal and programmatic goals.
• Conduct new client screenings: review applications and interview new clients
• Client information must be entered into the ONE database within 48 hours
• Create a service plan for each client with key issues prioritized
• Partner with service providers to meet each client’s service plan goals by coordinating care
• Assist clients in maintaining stability by offering support and linkage to services
• Problem solves with the client to determine how best to assist the client
• Observe clients passively, using Motivational Interviewing, to determine issues that need intervention
• Facilitate meetings and support groups as needed
• Develop client exit survey and case summary to support outcomes and program analysis
• Maintain electronic client records in Salesforce, individual case files, daily logs, and service statistics in an accurate and timely manner
• Participate in regular staff meetings including case management meetings and program development
• Participate in ongoing staff development and trainings with Dept. of Public Health
• Perform other appropriate duties as assigned

Skills

Case management

Counseling

Advocacy

Interpersonal skills

English communication

Education

BA degree in social services or related field

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Temporary Case Manager

Active - Temporary full-time MSC, San Francisco, CA, US

Life changing work Welcoming staff Generous benefits Advancement opportunities

Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150-year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

SUMMARY

This Temporary Case Manager provides a full range of direct case management to clients at our MSC (Multi Service Center) homeless shelter. This position evaluates client needs and develops a service plan for approximately 25 active clients. This is a Full-time, Non-Exempt, Temporary position beginning as soon as possible and ending January 30, 2027. The schedule is 12:00pm to 8:30pm.

SALARY AND BENEFIT OVERVIEW

This Temporary Case Manager position starts at $30.60 per hour. Paid sick time is accrued according to the San Francisco Paid Sick Leave Ordinance (PSLO). Employees earn 1 hour of paid sick leave for every 30 hours worked.

RESPONSIBILITIIES

• Provide direct client services: individual peer counseling, case management, advocacy, and accompaniment
• Provide direct case management services to assigned clients/guests
• Conduct assessments and develop individualized service plans
• Coordinate referrals and connect clients to appropriate resources
• Maintain accurate and timely documentation
• Collaborate with program staff to support client stability and outcomes
• Ensure Coordinated Entry Case Management Services at MSC are complying by regularly monitoring client activity related to achieving personal and programmatic goals.
• Conduct new client screenings: review applications and interview new clients.
• Client information must be entered into the ONE database within 48 hours.
• Create a service plan for each client with key issues prioritized.
• Partner with service providers to meet each client’s service plan goals by coordinating care.
• Assist clients in maintaining stability by offering support and linkage to services.
• Problem solves with the client to determine how best to assist the client.
• Observe clients passively, using Motivational Interviewing, to determine issues that need intervention.
• Facilitate meetings and support groups as needed.
• Develop client exit survey and case summary to support outcomes and program analysis.
• Maintain electronic client records in Salesforce, individual case files, daily logs, and service statistics in an accurate and timely manner.
• Participate in regular staff meetings including case management meetings and program development.
• Participate in on-going staff development and training, through employer and the required trainings with Dept. of Public Health.
• Perform other appropriate duties as assigned

QUALIFICATIONS

• BA degree in social services, psychology, or another related field. Equivalent work experience may be accepted in lieu of a degree.
• Previous demonstrated Case Management experience is required, preferably providing services to chronically homeless clients.
• Demonstrated skills in counseling, case management, and client advocacy.
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
• Strong interpersonal, verbal, and written communication skills in English.
• Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.
• Understanding of Housing First Approach to care for homeless population. Understanding of coordinated entry system.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low-income communities, and communities of color.
• Proficient in using MS Office including Word, Outlook, and Excel.
• Working knowledge of community resources and familiarity with SF homeless shelter systems and services.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Proficient reporting skills including data entry, Excel, and Word processing.
• Strong initiative and ability to work both independently and cooperatively with staff and management.
• Ability to maintain professional boundaries with clients, volunteers, and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco

Preferred Qualifications

• Strong documentation and organizational skills
• Ability to work in a fast-paced environment
• Experience working with diverse and high-need populations

Covid vaccination and negative result on TB test required.

Background Check completed upon acceptance of job offer.

St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an affirmative Action/Equal Opportunity Employer.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction.