Health Services Assistant - DOPH

County of Riverside; California; On-site; USD 28,000 - 39,000; Full time

Job summary

The County of Riverside is seeking a Health Services Assistant to join the Nutrition and Health Program in Riverside, CA. You will provide WIC breastfeeding education and support to prenatal and breastfeeding participants under supervision, delivering in-person or virtual assistance with strong customer service.

Responsibilities include assisting staff, teaching health education, and providing language support as needed.

Qualifications

• Excellent customer service skills for in-person and virtual support.
• Knowledge of Women, Infants, and Children (WIC) program and services.
• Experience or ability to provide breastfeeding education/support.

Responsibilities

• Provide WIC breastfeeding education/support to prenatal and breastfeeding participants.
• Assist participants in-person and virtually with WIC program information.
• Support health education classes and outreach for the nutrition program.
• Translate or interpret as needed to assist diverse clients.
• Record information and help maintain client records and follow-up.

Skills

Customer service

WIC knowledge

Breastfeeding education

Job description

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

About The Position

The County of Riverside - Riverside University Health System (RUHS) - Public Health Department seeks Health Services Assistant to join the Nutrition and Health Program team. This job opening will serve to fill a Health Services Assistant vacancy in Riverside.

Under direct supervision, the Health Services Assistant for the Nutrition and Health Program will provide Women, Infants, and Children (WIC) breastfeeding education/support to prenatal and breastfeeding participants. Assist WIC participants in-person and virtually; must have excellent customer service skills.

Desired experience: Personal experience breastfeeding or expressing breast milk for at least one child for one year or longer; Knowledge of Women, Infants, and Children (WIC) program.

Work Schedule: 5/40 or 9/80 Mon-Fri 8AM - 5PM

Work Location: Indiana Ave. Riverside, CA.

Meet the Team!

Riverside University Health System – Public Health is one of California’s largest and most dynamic public health departments, with dedicated professionals working to keep our communities safe and healthy. From disease prevention and health education to nutrition, emergency response, and community outreach, our team’s impact reaches every corner of Riverside County.

If you're passionate about making a meaningful impact on community health and well-being, consider joining our team at RUHS-Public Health. Together, we can work towards a healthier future for Riverside County.

For more information on RUHS–Public Health, please visit www.ruhealth.org/ruhs-public-health

Examples Of Essential Duties

• Establish effective lines of communication between the Department of Public Health and the community; provide basic information about health services, policies, and procedures to clients/patients and the public; provide outreach information/education of health programs to a targeted population and/or community.
• Assist professional staff in the Department of Public Health to teach and encourage development of good health habits and preventive care; teach health education classes to clients.
• Provide health counseling to low-risk clients; screen for eligibility for participation in health programs; provide second language interpretation support, as needed; determine client/patient progress and determine whether recommendations regarding health are being followed.
• Provide feedback, both verbally and in writing, to licensed professional staff regarding client needs and community responses to DOPH services and Programs; obtain and evaluate specific information regarding health problems in order to provide guidance and instruction; conduct formal and informal information sessions covering good health practices and available health services.
• Make referrals to health/social services resources and licensed professional staff; interview clients/patients to gather basic health related information, such as health status, living conditions, diet, residency, mobility, parenting skills, health care needs, etc.
• Make hospital visits as appropriate; assist in developing health questionnaires, conducting surveys and recording appropriate case related information; assist in developing health information flyers and pamphlets.
• Assist professional staff in arranging and conducting health education programs, demonstrations, special health conferences, and clinics in the community.
• May perform routine clinical procedures; may obtain test results, but does not interpret results; may collect specimens (non-invasive); may perform simple laboratory and screening tests, e.g. dipstick urinalysis, occult blood, ovulation tests, pregnancy urine tests, sedimentation rates, hemoglobin including hemacue, glucose, hematocrit, etc.
• May register clients/patients using related computer information at time of appointment; cut nails of otherwise healthy patients; may prepare patients for examination; may obtain medical history/chief complaint including allergies; take vital signs; may assist patients in ambulation and transfer; may maintain client/patient charts and schedule appointments for clinic and field staff.
• Perform routine clerical tasks through typing, personal computer, filing, answering phones, etc.; inventory supply needs and help obtain medical and office supplies.
• May upon approval of supervisor, coordinate and/or provide necessary transportation to clients.

Minimum Qualifications

Education: Possession of a high school diploma, G.E.D. equivalency, or high school proficiency certificate. (One year of additional qualifying experience may be substituted for the required education.)

Experience: One year of experience that included public contact in a public health, medical services, or social or human services agency. (Education from an accredited college or university in public health, social or behavioral sciences, or closely related field may be substituted for the required experience on the basis of 9 semester or 12 quarter units of specified coursework for each year of the required experience).

Knowledge of: Basic needs and problems of disadvantaged groups; cultural and ethnic perceptions toward community service programs; understanding the causes and treatment of medical and/or public health problems, and the problems facing the educationally and economically disadvantaged; basic patient care techniques.

Ability to: Understand social and cultural factors important to behavior patterns; communicate effectively, both orally and in writing; establish and maintain good relations with a wide range of social and ethnic groups as well as professional staff and community members; obtain and record accurate information and perform routine clinical procedures; follow and implement activities according to written standardized procedures; recognize situations out of the scope of Health Services Assistant needing referral to professional staff; perform clerical tasks through the use of a personal computer, answering phones, filing, etc.

SUPPLEMENTAL INFORMATION

APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Schedule, Overtime, Standby/On-Call, and Travel Obligations

The County of Riverside offers a variety of alternative work schedules, dependent upon department operations and needs. Certain assignments may involve overtime, standby/on-call shifts, and/or travel; however, scheduling, shift assignments, overtime work, standby/on-call duty, and travel obligations are subject to management approval, operational needs, and/or may be modified or discontinued at any time. Applicants should contact the assigned recruiter for additional information regarding the schedule, overtime and standby/on-call expectations, and travel obligations.

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.