Temporary Retail Assistant Store Manager

Lindt & Sprüngli USA; Asheville (NC); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Bonus potential

Job summary

Lindt & Sprüngli USA in Asheville, NC is seeking an Assistant Store Manager to help the Store Manager drive sales and ensure profitable store operations while delivering superior customer service.

You will supervise staff, assist with recruiting, training, and development, manage inventory, cash handling, and scheduling to meet company standards. The role requires availability nights, weekends, and holidays in a premium chocolate retail environment.

Qualifications

• Proven sales background and ability to drive results.
• Experience supervising staff in a retail setting is preferred.
• Basic math or accounting skills used for cash handling and reporting.

Responsibilities

• Lead by example to achieve store sales goals and KPIs.
• Assist with hiring, coaching and developing store staff to Lindt standards.
• Oversee inventory control, cash handling, audits, and scheduling.

Skills

Sales experience

Selling skills

Supervisory experience

Basic math

Education

High school diploma

Tools

POS system

Job description

At Lindt, we are a global fast‑growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while ensuring profitable store operations and performing all functions necessary to provide superior customer service. This includes appropriate control, management, and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.

Essential Job Functions & Responsibilities

Sales

• Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc).
• Demonstrate a comprehensive understanding of the store's sales mission and the ability to communicate it effectively in actionable terms to the store staff.
• Quantifiably articulate overall store metrics and performance.
• Motivate staff, build brand commitment, and hold staff accountable to meeting critical internal KPIs and external sales opportunities.
• Identify and capture external sales opportunities, including business‑to‑business contacts, external networking events and marketing opportunities.
• Proactively manage inventory levels in accordance with store's individual trends to ensure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product.

Staff Development

• Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards to ensure a knowledgeable, friendly, well‑trained staff.
• Assist with recruiting qualified individuals for open positions.
• Proactively and effectively network to provide viable candidates for the store and district.
• Help to train staff to company standards, ensuring daily operations and sales are achieved.
• Assist with training and developing staff sales techniques, ensuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.

Operational Controls

• Inventory control/shrink.
• Cash management (POS, paperwork, logs, policies & procedures).
• Responsible for audit compliance (DM store visits, loss prevention and food safety).
• Payroll/labor management.
• Compliance with specific store scheduling templates that are designed to meet the needs of the business.
• Expense control (sampling, damages, supplies, etc.).
• Follow company directives in a timely and accurate manner.
• Comply with all quality assurance policies & procedures.

Qualifications & Requirements

Skills & Knowledge

• Proven sales background.
• Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus.
• Proven success in supervisory role, preferably in a specialty retail environment.
• Basic math and/or accounting skills.

Experience

• 1+ years of prior Retail Management experience – preferably in a premium specialty environment.
• Prior experience with a computerized POS system.
• Regularly lift and/or move up to 10 pounds, frequently up to 35 pounds, occasionally up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.

Education

• High school diploma or equivalent required.

Other Requirements

• Must be available to work nights, weekends (Saturday and Sunday) and holidays.
• All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

Total Rewards

Compensation $18.00.

Lindt USA’s salary range reflects market rates based on our size, revenue and location. Starting pay is determined using a wide range of factors including, but not limited to, job‑related skills, knowledge and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening.