Retail Store Shift Supervisor

Lindt & Sprüngli USA; Conway (NH); On-site; USD 17,151 - 22,303; Full time

Benefits offered by this job

Bonus and/or long-term incentive potential

Job summary

Lindt & Sprüngli USA in Conway, New Hampshire, seeks a Shift Supervisor to enhance the retail experience. You will lead the team in achieving sales goals and train staff on operations to meet company standards. Prior retail experience is preferred, alongside proven sales skills. The compensation ranges from $12.45 to $16.19 per hour, reflecting market rates and individual expertise. Flexibility for evenings and weekends is essential for this role.

Qualifications

• Prior retail experience, preferably in a specialty retail environment.
• Ability to lift and move up to 50 pounds.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Supervise staff to achieve store sales results.
• Train sales staff according to company standards.
• Ensure compliance with operational controls and cleanliness.

Skills

Proven sales background

Ability to take direction and delegate

Basic math and accounting skills

Education

High School Graduate or equivalent

Job description

Who We Are At Lindt, we are a global fast‑growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile to ensure that every Lindt experience is nothing short of exceptional. Our collective efforts are geared toward making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will join a team that truly believes in you and your abilities to create a positive and engaging in‑store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self‑starter to satisfy our customers with every interaction. This passion for Lindt, knowledge of our products, and commitment to our brand keeps customers coming back time and again.

Essential Job Functions & Responsibilities

Sales

• Ensure store meets or exceeds weekly, monthly, and annual sales plan and consistently contributes to the district’s achievement of the sales plan.
• Model understanding and commitment to the store’s sales mission and effectively communicate the mission to staff in actionable terms.
• Assist with developing each team member’s individual commitment to achieving store sales results.
• Supervise staff to ensure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
• Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up‑selling, commitment, passion, sales focus, drive).
• Monitor and escalated stock levels to Store Management in a timely manner to avoid out of stocks, overstocks, and dated product.

Staff Development

• Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards.
• Help train sales staff so that daily, weekly, and monthly sales and operations are consistently achieved.
• Assist with training and developing staff sales techniques to demonstrate solid product knowledge and accurately represent the brand.
• Escalate issues to Store Management in a professional and timely manner.

Operational Controls

• Ensure store meets or exceeds company standards for operational controls and compliance.
• Inventory control and shrink management.
• Cash management (POS, paperwork, logs, policies & procedures).
• Comply with all Quality Assurance policies and procedures.
• Maintain store cleanliness.

Qualifications & Requirements

Skills & Knowledge

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.

Experience

• Prior retail experience, preferably in a specialty retail environment.
• Regularly lift and/or move up to 35 pounds; occasionally lift and/or move up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.

Education

• High School Graduate or equivalent.

Other Requirements

• Must be available to work nights, weekends (Saturday and Sunday) and holidays.

Total Rewards

Compensation: $12.45–$16.19 per hour. Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including job‑related skills, knowledge, and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.