Retail Assistant Store Manager

Lindt & Spruengli (USA) Inc.; Asheville (NC); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Bonus potential

Long-term incentives

Job summary

Lindt & Spruengli (USA) Inc. is seeking an Assistant Store Manager in Asheville, NC. This role involves supporting the Store Manager in achieving sales goals and providing top-notch customer service while also managing staff and store operations.

Candidates should have at least 1 year of retail management experience, strong selling skills, and a solid sales background. This position requires compliance with operational controls and the ability to work flexible hours including nights and weekends.

Qualifications

• 1+ years of prior retail management experience in a specialty environment.
• Prior experience with a computerized POS system.
• Ability to regularly lift and move up to 35 pounds.

Responsibilities

• Assist Store Manager in achieving store sales plan and customer service.
• Support store personnel hiring and development.
• Ensure compliance with operational controls and audit standards.

Skills

Sales background

Selling skills

Supervisory role experience

Basic math/accounting skills

Education

High school diploma or equivalent

Job description

Position Purpose

The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.

Essential Job Functions & Responsibilities

Sales

• In partnership with the Store Manager, ensure store meets or exceeds weekly, monthly, and annual sales budgets and consistently contributes to the company's overall achievement.
• Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc.).
• Demonstrate a comprehensive understanding of the store's sales mission and communicate it effectively in actionable terms to the store staff.
• Quantifiably articulate overall store metrics and performance.
• Motivate staff, build brand commitment, and hold staff accountable to meeting critical internal KPIs and external sales opportunities.
• Identify and capture external sales opportunities, including business‑to‑business contacts, external networking events, and marketing opportunities.
• Proactively manage inventory levels in accordance with store trends to insure stock levels align with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks, and dated product.

Staff Development Support

• Support the Store Manager with hiring, managing, and developing store personnel according to Lindt & Sprüngli guidelines and standards to ensure a knowledgeable, friendly, well-trained staff.
• Assist with recruiting qualified individuals for open positions.
• Proactively network to provide viable candidates for the store and district.
• Help train staff to company standards, ensuring daily operations and sales are achieved.
• Assist with training and developing staff sales techniques, ensuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to the Store Manager and Retail District Manager in an effective and timely manner.

Operational Controls

• In partnership with the Store Manager, ensure store meets or exceeds company standards for operational controls.
• Inventory control/shrink.
• Cash management (POS, paperwork, logs, policies & procedures).
• Responsible for audit compliance (DM store visits, loss prevention and food safety).
• Payroll/labor management.
• Compliance with specific store scheduling templates designed to meet business needs.
• Expense control (sampling, damages, supplies, etc.).
• Follow company directives in a timely and accurate manner.
• Comply with all quality assurance policies & procedures.

Qualifications & Requirements

Skills & Knowledge

• Proven sales background.
• Demonstrated selling skills; working knowledge of outreach and corporate selling programs (a plus).
• Proven success in a supervisory role, preferably in a specialty retail environment.
• Basic math and/or accounting skills.

Experience

• 1+ years of prior retail management experience – preferably in a premium specialty environment.
• Prior experience with a computerized POS system.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch, and reach with arms.

Education

• High school diploma or equivalent required.

Other Requirements

• Must be available to work nights, weekends (Saturday and Sunday), and holidays.

Total Rewards

Compensation: $20–$22 per hour. Starting pay is determined based on job-related skills, experience, and market conditions. A bonus and/or long‑term incentive may be included in the compensation package.

Equal‑Opportunity Statement

Lindt & Sprüngli is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening.