Pre-Access Registration Specialist I

Intermountain Health; Broomfield (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

Intermountain Health seeks a Pre-Access Registration Specialist I to streamline the pre-registration process for patients. The role involves verifying insurance, collecting payments, and managing patient interactions in a call center setting. Ideal candidates will possess strong customer service skills and relevant revenue cycle experience.

Benefits

Generous benefits package

Wellness programs

Qualifications

• Minimum of two years of revenue cycle experience in an acute care facility or call center.
• Knowledge of HIPAA regulations.
• Spanish speaking preferred.

Responsibilities

• Assist patients with pre-registering for appointments and surgeries.
• Verify insurance coverage and provide financial transparency.
• Meet productivity and call center quality measures.

Skills

Patient Registration

Insurance

Financial Assistance

Customer Service

Problem Solving

Education

High School Diploma or equivalent

4 years of revenue cycle experience

Tools

Microsoft Office

Job description

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Join to apply for the Pre-Access Registration Specialist I role at Intermountain Health

This range is provided by Intermountain Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $26.00/hr

Job Description:

This role is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.

Essential Functions

• Demonstrates complete understanding and ability to apply registration policies and procedures.
• Verifies medical insurance eligibility and benefits.
• Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
• Provides cost estimates to patients and collects payments.
• Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.
• Ability to multi-task, set priorities, and manage time effectively.
• Be responsible for meeting productivity and call center quality measures.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.
  
  

Skills

• Patient Registration
• Insurance
• Financial Assistance
• Medical Records Management
• Customer Service
• Pre-Payment, Payment Handling
• Communication
• Office Equipment
• Computer Literacy
• Problem Solving
• Work from home/remote
  
  

Physical Requirements:

Minimum Qualifications

• High School Diploma or equivalent or (4) four years of revenue cycle experience
• Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center
• Knowledge of HIPPA regulations
• Excellent computer skills (including Microsoft Office applications)
• Excellent Internet connection
  
  

Preferred Qualifications

• Spanish speaking preferred
• Experience with Epic preferred
  
  

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
  
  

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.15 - $26.65

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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